Thank you for your review. We’re sorry to hear that you found some of the information regarding deposit details and limits unclear. Please know that our team is reviewing this to ensure everything is communicated more clearly for all players.
At the same time, we’re glad to hear that you found our customer service friendly and helpful – we truly appreciate your kind words. Your feedback helps us improve and refine the experience, and we’re committed to making things smoother for you going forward.
If you’d like to discuss deposit limits or any other details further, please feel free to reach out to us anytime at [email protected].
My very first spin here landed me 400, and it’s just been win after win ever since - I even hit 4000 a couple of weeks ago! Honestly, I don’t see myself playing anywhere else now. And that was all on a bonus too! Withdrawals are instant, which totally beats any other casino I’ve tried
Thank you so much for sharing your incredible review. We’re absolutely thrilled to hear that your very first spin landed you 400 - and even more excited that you hit a massive 4000 win a couple of weeks ago, all from a bonus! Moments like these make the experience truly exciting, and we’re glad it’s been win after win for you.
It’s also wonderful to know that the instant withdrawals have stood out to you. Fast and seamless payouts are something we work very hard to deliver, and we’re happy they’ve exceeded your expectations compared to other platforms.
We appreciate your note about wanting more new games. While we offer a wide range of top pokies and slots, we’re continually adding fresh titles to keep things exciting, and your feedback motivates us to keep expanding even faster.
If you ever have any questions, suggestions, or need assistance, feel free to reach out anytime at [email protected].
Thank you so much for sharing your fantastic 5-star review. We’re delighted to hear that you’ve had an overall great experience and would totally recommend the platform. It’s wonderful to know that the withdrawal process has been quick and smooth, the games have been enjoyable, and that you’ve appreciated the friendly customer service and great bonus availability.
We also appreciate your mentioning the issue with Evolution not working in Canada. While game availability can sometimes vary by region and provider restrictions, our team is continuously working to ensure the best possible selection for all players. Your feedback helps us identify where improvements are needed.
Your kind words truly motivate us to keep enhancing the platform with top pokies, slots, exciting promotions, and fast, reliable payouts.
If you ever have any questions, suggestions, or need assistance, feel free to reach out anytime at [email protected].
Subject: Complaint about disregard for my gambling addiction and failure to block my account
Dear Casino Team,
I made it clear several times that I was addicted to gambling and requested that my account be blocked. Despite this, my account remained active, which led to me losing several thousand euros in a short period of time.
This represents a gross neglect of your responsibility. I therefore request that you immediately and permanently block my account and consider refunding my recent deposits.
If I do not receive a timely response, I will take legal action and inform the relevant supervisory authority.
Betreff: Beschwerde wegen Missachtung meiner Spielsucht und unterlassener Kontosperrung
Sehr geehrtes Casino-Team,
ich habe mehrfach deutlich gemacht, dass ich spielsüchtig bin, und um die Sperrung meines Kontos gebeten. Trotzdem wurde mein Konto aktiv gehalten, was dazu geführt hat, dass ich in kurzer Zeit mehrere Tausend Euro verspielt habe.
Das stellt eine grobe Vernachlässigung Ihrer Verantwortung dar. Ich fordere Sie daher auf, mein Konto sofort und dauerhaft zu sperren und eine Rückerstattung meiner letzten Einzahlungen zu prüfen.
Sollte ich keine zeitnahe Rückmeldung erhalten, werde ich rechtliche Schritte einleiten und die zuständige Aufsichtsbehörde informieren.
多くのゲーム
Many games
Viele Spiele
良いデザイン
Good design
Gutes Design
プレイヤーを真剣に受け止めず、ギャンブル依存症の場合でもアカウントを無効にしないでください
Do not take players seriously & do not deactivate accounts in case of gambling addiction
Nehmen Spieler nicht ernst & deaktivieren keine Konten bei spielsucht
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations, especially regarding your self-exclusion request.
We take responsible gaming very seriously, and it is deeply concerning to hear that your account remained active despite multiple requests for exclusion due to a gambling addiction. Please be assured that we are urgently reviewing this matter internally.
To assist you as quickly as possible, we kindly ask that you contact us at [email protected].
We understand the seriousness of this issue and are committed to taking all appropriate steps. Your well-being is our top priority, and we appreciate the opportunity to make things right.
This site has been delivering big wins for me: I hit six figures but reinvest it all, and every session feels like the next jackpot is just around the corner they really know their stuff. Try it for yourself!
頻繁に大きな勝利とエキサイティングなセッション
Frequent big wins and exciting sessions
明らかによく設計されたスマートなプラットフォーム
Clearly a well-designed and smart platform
特に賞金をすべて再投資する場合は、少しやりすぎになる可能性がある
Can be a bit too engaging, especially when reinvesting all winnings
Thank you for your kind review! ⭐ We're glad to hear about your memorable experience at Moonwin, as that's the kind of experience we strive to provide at all times! Such a gaming experience also means offering an opportunity to score big and have a lot of fun during long sessions on a well-designed platform, so it's a pleasure to see that our efforts are paying off! 😊🎮
We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].
Wishing you continued good luck, fun and even bigger wins ahead in the future! 🍀💰
I love the variety of games available here and the solid payouts. Starting with small wagers helped me hit bonus rounds more often. My friends ran into a lengthy verification hold, but once approved their redemptions went through without a hitch.
Thank you for your great review! ⭐ We're glad to hear that you're enjoying the variety of games at Moonwin, as well as our payouts! These are keystones for an exceptional gaming experience, and it's great to know that our efforts, along with good RTP, are doing the trick. Please note that we highly value your security and want you to feel safe while playing, which is why we continuously improve and refine our service! 😊🎮
We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].
Wishing you best of luck and lots of great wins in the future! 🍀💰
When Moonwin's support crew helped me delete an old gift card from my account, I felt better. They helped me through validating and erasing it so now I can redeem my sweep coins worry free. I appreciate you allowing withdrawals to go smoothly.
Thank you so much for your thorough review and perfect rating! ⭐ We're delighted to hear that Moonwin's representatives helped you resolve your issue - that's the level of service we strive to provide at all times! Convenience and entertainment of our players is of utmost importance to us, and vast selection of table games, minimal deposit options, smooth withdrawals, and an excellent support team are all part of our commitment to that. It's great to know that our hard work is paying off! 😊🎮
We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].
Moonwin listens: after I asked for more payment options, Interac e-Transfer and USDT appeared days later, plus a custom match bonus. Now the site hosts over a thousand slots and a lively live casino that runs flawlessly on mobile. Withdrawal limits rose, and my last cash-out arrived that same evening, confirming this brand among Canada’s best.
Thank you sincerely for your detailed review and perfect rating! ⭐ We're glad to hear that Moonwin has been a solid choice for you! Receiving and acting upon player's feedback is a cornerstone for refining our service and achieving the best gaming experience possible. New payment options, custom match bonuses, a wide slot selection, a great live casino, and fast, large withdrawals are all part of our commitment to providing such an experience. It's great to know that our efforts are paying off! 😊🎮
We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].
Thank you so much for your great review! ⭐ We're glad to hear that MoonWin has been a solid choice for you. Fast, hassle-free transactions and smooth performance are key strengths that we continue to refine. It's great to know that you like our NGR as well. 😊🎰
We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].
Wishing you lots of luck and even more thrilling wins! 🍀💰
Very strange casino that I hardly use - I received an email to let me know my account was closed due to multiple chargebacks. I haven’t deposited anything since October 2024 and haven’t received any money back nor have I asked for anything back and they couldn't they show me what they were talking about. This leads me to think they are not safe or secure with the information they collect and their accounts have been hacked/money stolen from them.
Users beware!
To add after casino response: that’s impossible as that account has been closed. I will be emailing requesting further information.
Thank you for your feedback. We’re sorry to hear about your concerns regarding your account closure.
After reviewing your case, we can confirm that chargebacks were initiated and the funds were returned to the card associated with your account. Please note that such operations are usually initiated by the account holder through their bank or payment provider, and not directly by the casino.
We take data protection and player security very seriously, and there has been no breach of our systems. If you would like more detailed information regarding your account or the transaction history, please contact us at [email protected], and we’ll be happy to assist you.
Not the best casino out there. Too many inconsistincies and support fails to help or assist. Poor bonus incentives and major server glitches. Sometimes it is nice to be here but 70% of the time it is a headache. Overall slot varieties are good but support and vip managers are apalling.
良いスロット
Good slots
時にはサポートもOK
Sometimes support is ok
VIP - サポート不足
Vip - Lack of support
出金 - 遅延が発生した場合は常に決済プロバイダーのせいにする
Withdrawals - always blame payment provider when there are delays
Didn’t expect much at first, but this casino turned out to be solid. Signed up, deposited, and jumped straight into the games without any hassle. Ended up cashing out a decent win, and the withdrawal was processed within a day. No runarounds, no nonsense just a smooth experience from start to finish
Thank you for your fantastic review! ⭐ We're pleased to hear that MoonWin was a solid choice for you. Fast, hassle-free registration, deposits, withdrawals - these are all key strengths that we continue to refine. It's great to know that you also enjoy our selection of slots, nice visuals, and live dealer games. 😊🎰
We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].
I recommend it and recommend it again. Even if withdrawals take a bit longer, you can be sure you'll get your winnings. I've had over 10 payouts and received everything down to the last cent. The casino has licensed slots with a good RTP
Thank you for your fantastic review! ⭐ We're pleased to hear that MoonWin was a solid choice for you, with reliable withdrawals, licensed slots and good RTP. It’s great to know that we`ve earned your trust and become the casino you can recommend to others! 😊🎰
We truly appreciate your feedback and look forward to providing you with even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].
MoonWin turned out to be a solid choice smooth navigation, fair bonuses, and quick withdrawals. Support was helpful when needed, and everything worked without issues 👌
Thank you for your fantastic feedback! ⭐ We're delighted to hear that MoonWin was a solid choice for you, with smooth navigation, fair bonuses, and quick withdrawals. It’s also great to know that our support team was helpful when needed! 😊🎰
We truly appreciate your support and look forward to providing you with even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].
I can definitely recommend this site! In about three months of playing, I managed to hit two jackpots and successfully cash out my winnings. My advice read MoonWin’s rules in advance to avoid any issues and make sure you get your payout. Good luck to everyone!
Thank you for your great feedback and for recommending MoonWin! ⭐ We’re thrilled to hear about your jackpot wins and smooth withdrawals—congratulations! 🎉 Transparency and fairness are key values for us, so we appreciate you highlighting the importance of reading the rules to ensure a hassle-free experience.
We understand that country restrictions can be frustrating, but we always strive to comply with regulations while providing the best gaming experience possible. If you ever have any questions or need assistance, our support team is available 24/7 via live chat or at [email protected].
Fast withdrawals, a wide selection of games and solid bonuses - everything works smoothly and the support team is always ready to help. Definitely a good place to play
Schnelle Auszahlungen, eine große Auswahl an Spielen und solide Boni - alles funktioniert reibungslos und das Support-Team ist immer bereit zu helfen. Auf jeden Fall ein guter Ort zum Spielen
Thank you for your fantastic feedback! ⭐ We're delighted to hear that you’re enjoying MoonWin’s fast withdrawals, diverse game selection, and solid bonuses. Ensuring a smooth and enjoyable gaming experience is our top priority, and we’re glad our support team has been helpful to you!
We understand that wagering requirements can sometimes be a challenge, and we always strive to keep them fair and transparent. If you ever have any questions about our promotions or anything else, feel free to reach out!
Our support team is available 24/7 via live chat or at [email protected] – we’re always happy to assist! 🎰💰
After a few deposits, I requested a withdrawal. They processed it with minimal KYC requirements, only asking for my ID. I submitted it, and the withdrawal went through since I was overall at a loss.
However, after making a few more deposits—without using any bonuses—I won a small jackpot of about €2,000. That’s when the problems started.
They suddenly demanded excessive verification, including a selfie with my ID, a selfie with my ID and a handwritten note, a screenshot of my Binance wallet, a utility bill, a bank statement, and more.
I provided all the requested documents, yet they still refused my withdrawal for ridiculous reasons, such as claiming that my handwritten note didn’t have lines.
They will find any excuse to delay your payout. This experience left a very bad taste, and I wouldn’t recommend them to anyone.
We understand your frustration and appreciate your patience throughout the verification process. Please note that KYC procedures are a standard requirement to ensure security, compliance, and fair play for all our players.
In your case, the verification process was not initially completed, which led to the withdrawal delay. However, we can confirm that your funds have now been successfully paid out. We sincerely apologize for any inconvenience caused and appreciate your understanding.
If you have any further questions or need assistance, our support team is available 24/7 via live chat or at [email protected].
One of the best Dama casinos. I've already met most of the agents, and they are just great people with whom it's nice to chat just for fun. The casino offers a large selection of slots, gaming tables, and pleasant conditions. I didn't have any significant difficulties with withdrawing my winnings, I just need to choose the best payment method, for me it's Skrill or USDT
Thank you for your wonderful feedback! We're delighted to hear that you've had such a positive experience with our support team and enjoyed our wide selection of games. It's also great to know that you found a payment method that works best for you.
If you ever need assistance or have suggestions on how we can make your experience even better, feel free to reach out. We're always happy to help!
It's not the first time I've received my winnings at this casino. The money comes to my bank account in 2-4 days, although I had to wait 7 days. But I am very satisfied with the service and the %%% of winnings. I'm definitely more lucky at MoonWin than at other casinos.
支払いと多くの現金引き出し方法
Pay and a lot of cash out methods
サービスとウェブサイト
Service and website
ゲームの選択
Selection of games
引き出しは最大7日間遅れることがあります
It happens that withdrawals are slightly delayed up to 7 days
Thank you for your positive feedback! We're thrilled to hear that you've consistently received your winnings and are satisfied with our service, game selection, and payout options. We appreciate your understanding regarding the occasional withdrawal delays, which can sometimes occur due to processing times with payment providers.
We're glad to know that MoonWin brings you more luck, and we look forward to providing you with more exciting gaming experiences in the future!
Everything that should work well in a casino works well here. Deposits/withdrawals are seamless. From 1500 euros you get a personal agent, which helps me a lot. I only play in a live casino.
Alles, was in einem Casino gut funktionieren sollte, funktioniert hier gut. Einzahlungen/Abhebungen gehen reibungslos. Ab 1500 Euro bekommt man einen persönlichen Agenten, was mir sehr hilft. Ich spiele nur in einem Live-Casino.
Thank you for your thoughtful feedback! We're thrilled to hear you're enjoying your experience at our casino. It’s great to know that deposits and withdrawals are seamless for you and that our live casino and VIP support meet your expectations.
Having a personal agent is designed to make your gaming journey even smoother, and we're glad to hear it's been helpful.
If there's anything else we can do to enhance your experience, feel free to let us know!
Simple verification and bonus wagering conditions, as well as several successful bets, have left only pleasant impressions of Moonwin. I will definitely play here again.
Thank you for your positive feedback! 🌟 We're thrilled to hear that the straightforward verification process and bonus wagering conditions contributed to your enjoyable experience. It’s great that you’ve had successful bets too—congratulations! 🎉
As for RTP, it’s important to remember that slot outcomes depend on a variety of factors, including RTP, volatility, and random number generation. Still, we hope your luck continues to shine in your future sessions. Good luck, and we look forward to seeing you again at Moonwin! 🎰✨
A good casino with a large selection of slot machines. Withdrawals usually take no more than 3 days, but in some cases it can take up to 7 days. You may also be asked to go through verification, I don't know how it works... I am very satisfied with the service and offers, the selection of games
Ein gutes Casino mit einer großen Auswahl an Spielautomaten. Auszahlungen dauern in der Regel nicht mehr als 3 Tage, aber in einigen Fällen kann es bis zu 7 Tage dauern. Sie können auch gebeten werden, durch die Überprüfung zu gehen, ich weiß nicht, wie es funktioniert... Ich bin sehr zufrieden mit dem Service und den Angeboten, der Auswahl an Spielen
2日以内に口座にお金が振り込まれました
I received the money in my account within 2 days
Ich habe das Geld innerhalb von 2 Tagen auf meinem Konto erhalten
Thank you for sharing your experience! We're thrilled you enjoy our vast selection of slot machines and the service we provide.
Withdrawals typically take up to 3 days, and while verification may sometimes be requested to ensure security, our team works hard to make the process as smooth as possible. It's great to hear you received your funds within 2 days! 😊
We appreciate your feedback and look forward to seeing you enjoy more of what we offer. Good luck with your future spins! 🍀
A wide selection of original games from certified providers and live support. There are many deposit and withdrawal methods. This will not surprise anyone, but an important advantage is that the casino accepts crypto
Thank you for your feedback! We're glad you appreciate the variety of original games, live support, and the convenience of multiple payment methods, including crypto.
Your feedback about the absence of betting options has been noted and will be considered as we work on enhancing the platform. If you have any questions or further suggestions, feel free to reach out to our support team. Happy gaming!
Thank you for your thoughtful review of MoonWin! We're delighted to hear that you've had a smooth experience with our service, from straightforward KYC processes to hassle-free withdrawals. It's great that our RTP meets your expectations!
We also appreciate your feedback about the slots and will share it with our team to enhance the bonus experience further. Wishing you continued success and fun in your gaming journey!
Thank you for your glowing feedback! We're thrilled to hear you enjoyed your experience at MoonWin, particularly with our fast payouts and competitive RTP rates. It’s great to know that you’ve found the gaming experience rewarding.
Your feedback about our crypto-friendly options and bonus wagering is appreciated. We always strive to provide the best possible experience for all our players.
If you ever have any questions or need assistance, feel free to contact our support team. We’re here to help!
I enjoyed playing here for the first time. Luckily I won and able to withdraw my winnings. I didn't expect anything I just really want to try the site but their service is good withdrawal is fast. I will continue playing for sure.
Thank you for sharing your feedback with us! We’re thrilled to hear that you enjoyed playing and that your withdrawal process was smooth and efficient. It’s great to know that our fast games and transactions contributed to your satisfaction.
We look forward to providing you with many more enjoyable moments in the future. If you ever have any questions or need assistance, feel free to reach out to our support team.
I like this casino. Moon Win regularly introduces something new and interesting. There are low deposits and withdrawals. I got my first withdrawal without any problems. The service is good even for a regular player, and what can we say about VIP players 🫰🏻
Jag gillar det här kasinot. Moon Win introducerar regelbundet något nytt och intressant. Det finns låga insättningar och utbetalningar. Jag fick mitt första uttag utan problem. Tjänsten är bra även för en vanlig spelare, och vad kan vi säga om VIP-spelare 🫰🏻
Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying your experience at MoonWin. We strive to keep things fresh and exciting with new content and features, while ensuring that both regular and VIP players receive top-notch service.
If there’s anything else we can do to improve your experience, don’t hesitate to reach out to our support team. We’re here for you!
Moonwin is a really high quality casino. It offers great bonuses for the first three deposits, and the functionality of the website is good and very convenient.
Moonwin je res visokokakovostna igralnica. Ponuja odlične bonuse za prve tri vloge, funkcionalnost spletne strani pa je dobra in zelo priročna.
Thank you for your positive feedback! We’re thrilled to hear that you’ve had a great experience at MoonWin, especially with our bonuses and website functionality. We always aim to provide a user-friendly platform to make your experience as enjoyable as possible.
We do take note of your comment regarding some methods being slow and will continue to work on improving the speed and efficiency of all our services.
If you need any further assistance, feel free to reach out to our support team. We're here to help!
The withdrawal limit is very low - 30 NZD. This is an important point for me because I play with small bets and sometimes I want to withdraw 100 NZD of my winnings. I have never had any problems with MoonWin casino
Thank you for your detailed feedback and for choosing MoonWin! We're delighted to hear that you're satisfied with our streamlined procedures, low deposit and withdrawal limits, and responsive support team. It’s great to know that you appreciate the variety of games, including live ones, as well as our loyalty program and bonuses.
We understand your suggestion regarding bonus wagering, and we appreciate the thoughtful input. We’ll certainly pass it along to our team for future consideration. Your satisfaction is our priority, and we're always working on improving the experience for our players.
Should you have any further thoughts or questions, our support team is always here to help!
