Mr Bet Casino - プレイヤーのアカウントは閉鎖されました。

Hello! I would like to ask for your help! 2 days ago they accepted all documents, the check was successful, now they have blocked my account, that I violated the general contract regulations! I gave everything exactly as they asked and the whole payment is still in trouble! This procedure has been going on since 2024.10.08, I am getting tired of it! Help me because I can't be smart anymore!

Dear inrus23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Did the casino specify which rule(s) you breached?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I accumulated the winnings on the book of cats slot machine and played through all the bonuses! I violated the casino's 3.1.3 rules, but I don't understand because I sent all the official documents! I gave you all the information you asked for!