Mr Bet Casino - プレイヤーの撤退は遅れています。

I have already made several attempts to withdraw already asked for help nobody helps to solve the problem I have already verified the account by (emay)[email protected] as I was asked and nothing, I paid to play I got my profit and very fair to receive for them.

ja fiz varias tentativas de saque ja pedir ajuda ninguem auxilia pra resover o problema ja fiz verificação da conta pelo (emay)[email protected] como me pediram e nada ,paguei pra jogar obtive meu lucro e muito justo receber por eles .obrigado

Dear Joselia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

ok don't underestimate me sir petronela I know what a deposit is completed please .my withdrawal attempt is not being approved .I remade another request today 29-04-2022 in my daughter's name through the itau account to see if it happens to be approved ´.thanks I will continue trying to make the withdrawal if I can't, let's see other solutions

ok nao me substime Sr. petronela eu sei o que um deposito concluido por favor .minhas tentativa de saque não estaõ cendo aprovadas .refiz outro pedido hohe dia 29-04-2022 no nome da minha filha pela conta itau pra ver se acontece de ser aprovado ´.obrigado voiu continuar tentando fazer o saque caso eu nao consiga vamos ver outras soluções

Dear Joselia,

Do I understand correctly that you tried to withdraw your winnings using a payment method that doesn't belong to you?

Ok, I understand the support doesn't help you at all in this case of withdrawal, being able to make the withdrawal on your own after several attempts and complaints in I think the platform could do better in this withdrawal aspect because there are several complaints and debates without need, thank you for being able to do it for own account

Ok intendi o suporte nao ajuda vc em nada nesse caso de saque conseguir faz o saque por conta propria depois de varias tentativas e reclamaçoes em acho que a plataforma poderia melhor nesse aspctos de saque porque sao varias reclamações e debates sem necessidades ,obrigado conseguir fazer por conta propria

Dear Joselia,

Please understand that only payment methods registered and legitimately owned by you can be used to withdraw your casino winnings. Please submit a new withdrawal request using your own payment method and keep me informed about any further developments. Thank you in advance.

Dear Joselia,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.