Mr Bet Casino - プレイヤーの検証がスタックしています。

this casino doesn't let me verify or anything, it's a scam I've been waiting for my 200 euros for like 1 whole month and when you talk to gmail, they answer you with verify again, but that's a scam, I want my money because charging money if I know it can but help you no, I just want to know why they don't want to give my money

este casino no deja ni verificar ni nada , es un timo llevo esperando para mis 200 euros como 1 mes entero y cuando le hablas al gmail , te responden con vuelva a verificar , pero eso es un timo , quiero mi dinero porque cargar dinero si se puede pero que te ayuden no , solo quiero saber porque no quieren dar mi dinero

Hello georgigmg07,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you begin the verification process? Which documents are already verified and which not? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've been trying to verify for 1 month and it never lets me, I always get an error and it's rare that it's only on this site, you talk to them through the help email and they always say the same thing and they don't help you

I've entered real money and that's why I want my money, because you can enter money without verifying but you can't get mine out, if I had my money I would never make more bets here,

I hope people see it and don't use it because there is no more scam than this

llevo intentando verificar desde hace 1 mes y nunca me deja , siempre sale error y es raro que sea solo en este sitio , le hablas por el email de ayuda y siempre dicen lo mismo y no te ayudan

eh ingresado dinero real y por eso es que quiero mi dinero , porque ingresar dinero se puede sin verificar pero sacar lo mio no se puede sacar , si tuviera mi dinero nunca haria mas apuestas aqui ,

ojalá lo vean la gente y no lo usen porque no hay mas estafa que esto

Hello georgigmg07,

Could you please forward your communication with the casino to nikolas.b@casino.guru?

for what ? there will be a solution

I just want my money, I can pass captures of my income

para que ? habra solución

yo solo quiero mi dinero puedo pasar capturas de mis ingresos

the worst casino you can play , no answers , no fixes , avoiding fixing the problem like that , that 's how things are going , hopefully not over there trusting in this shitty casino

el peor casino que puedas jugar , sin respuestas , sin arreglos , evitando arreglar el problema asi , asi es como van las cosas , ojalá no allá confiado en esta mierda de casino

this is outrageous that they do not help you with your problem, I wrote to gmail again and they do not respond and do not give solutions or help to recover my money

esto es indignante que no te ayuden con tu problema , volví a escribir al gmail y no responden y no dan soluciones o ayuda por recuperar mi dinero

Hello georgigmg07,

Can you please forward the requested communication? Please note that we won't be able to help you if we won't have more information regarding the case.

I sent the email and I did not receive a response, if you can send me an email so that we can communicate, because I have spoken to everyone about mr.bet and they did not answer me, I only answered with the same thing and there is no solution

ye mande el correo electronico y no se ne respondió, si podeis mandar me un email para que nos comuniquemos , porque eh hablado a todos de mr.bet y no se me contesto , solo contestaba con lo mismo y no se da solución

Please forward it to nikolas.b@casino.guru.

Thanks in advance.

I have already sent you 3 emails and no one answers, this is hesitating people

nothing is fixed like that I regret having trusted you,

That my... casino,

no response

I'm still waiting for you to write to me

te eh mandado ya 3 email y no contesta nadie , esto es vacilar a la gente

asi no se arregla nada me arrepiento de haber confiado en vosotros ,

Que mi... de casino ,

sin respuesta ninguna

sigo esperando a que me escriba

Dear georgigmg07,

I've requested the communication between you and the casino and you did provide only basic written text in the e-mails which you can freely post here.

that is the capture of my email that I sent to the account that I was supposed to talk to and nobody answers, it is a very big fake, I hope that nobody trusts this casino again, because I lost my money and patience with who I should not, you embarrass others

esa es la captura de mi correo que le mande a la cuenta que se suponía que debía hablar y nadie responde , es una falsa muy grande , espero que nadie vuelva a confiar en este casino , porque perdí mi dinero y paciencia con quien no debía, dais vergüenza ajena

Do I understand it correctly that you played away your balance? Is the complaint no longer relevant?

I want my money and this is a game, because my money hasn't even been returned to me

I don't know what you understand

but I hope your casino falls

it was a mistake to spend mk money there

I wrote you 2 times and you didn't answer me

quiero mi dinero y esto es un juego , porque ni aún se me devuelve mi dinero

no se lo que entendéis

pero ojalá se caiga vuestro casino

fuer un error gastar mk dinero ahi

te escribí 2 veces y no se me respondió

look at the money coming in

real money, I can enter money and it is done in a matter of seconds, but what about my money?

because the help is not useful, because my money is not returned?

miren el dinero que ingrese

dinero real , yo si puedo ingresar dinero y se hace en cuestion de segundo pero y mi dinero ?

porque no sirve la ayuda , porque no se me devuelve mi dinero?

Dear georgigmg07,

I hope you clearly understand that we are not Mr Bet Casino, we are casino.guru who is trying to help you resolving your issue with Mr Bet. Can you please forward the requested proof to nikolas.b@casino.guru? If not we will be forced to reject the complaint due lack of evidence.

I already have the verification and still they don't deposit the money, I can't believe what is happening with that casino

ya tengo la verificación y aún asi no me ingresan el dinero , yo no puedo creer lo que esta pasando con ese casino

Hello georgigmg07,

I'm glad to hear that your account is verified. Please note that it might take up to 14 days for the withdrawal to be processed. The timer will be now set on you. Let us know if the money would arrive or there would be any update from the casino.

ok, i'll be patient

vale , tendré paciencia

I haven't received anything yet

ami no me a llegado nada todavía

Thank you georgigmg07 for the update. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi georgigmg07,

I've just reviewed your case and fully understand your concerns regarding the delayed payout. I'll try to help you by contacting the casino.

Dear Mr.Bet Casino, I'd kindly like to ask you to join this conversation and participate in the resolution of the complaint. Could you please share more information regarding the current status of the player's withdrawal request? Are there any specific reasons for the delay?

Hope to hear from you soon.

Regards,

Natalia

Dear All,

The user has successfully passed verification and his withdrawal has been processed. We sent the money from our side to the payment provider for processing, the funds were deducted from the game balance.

The user has to wait until the payment provider processes the transaction and the funds will be credited to his account.

We will be very happy to receive an update from georgigmg07 once he receives his withdrawal. He can contact the support team via chat or email support@mr.bet

We apologize for the inconvenience that the verification process may have brought.

Best regards,

Mr.Bet Casino team

Dear Mr.Bet Casino team, thank you very much for the information.

Dear georgigmg07, as you can see the casino representative confirmed that your winnings have already been paid out, but I'll kindly ask you to be patient about it since it still can take some time till the funds get to your account. Let's hope for a positive outcome anyway! I'll set the timer for 7 days, please inform me if you receive your money within the set timeframe.

Kind regards,

Natalia

Dear georgigmg07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear georgigmg07,

Unfortunately, we haven't heard from you for a while and we cannot keep resolving your case without your cooperation. I will be forced to reject your complaint for now, but you can request to reopen it at any time.

Best regards,

Natalia