Mr Bet Casino - 出金の問題により、プレイヤーのアカウントは閉鎖されました。

They claim I engaged in bonus abuse, but all I did was buy a free spins package. I then played with the initial winnings and started converting it to real money. They kept sending me more and more bonuses, which I did not use; I only processed a withdrawal.

Now they refuse to pay me and have blocked my account.

Ellos dicen que yo hice un abuso de bonos, cuando ese giro solo compré un paquete de tiradas gratis luego jugué con el primer dinero que gane y empecé a transformar en real ellos empezaron a mandarme más y más bonos para que yo los usara y no los use solo usé el retiro

y no me quieren pagar bloquearon mi cuenta

Hello Jennyqueenxx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How many times did you deposit into the casino and how many bonuses did you claim so far? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello

I created the account approximately July 30th, I think I have made deposits 4 times, all deposits made from my bank account, the account was verified, but they had not asked me for photos or anything if it was verified with my number, which is a plan that is in my name and my email, they requested at the time that perhaps they would verify my identity but the account never appeared

tab, after that I entered and the account was closed .. the bonuses they gave are the deposits for reloading the first 3, and that day I reloaded and bought apart from the bonus that they gave

They got a package of shots in a game called book dead with that package I won 260 thousand but in bonus, and there I started to play until it became real, and I requested the withdrawal

Hola

la cuenta la realicé hace aproximadamente 30 de julio, creo que he hecho unos depósitos de 4 veces, todos los depósitos hechos de mi cuenta bancaria, la cuenta estaba verificada, pero no me habían solicitado fotos ni nada si estaba verificada con mi número, que es un plan que está a mi nombre y mi correo electrónico, ellos solicitaron al momento que quizás verificarían mi identidad pero nunca apareció la

pestaña, luego de eso entre y que la cuenta estaba cerrada .. los bonos que dieron son los depósitos por recarga las 3 primeras, y ese día recargue y compré aparte del bono que fieron

ellos un paquete de tiros en un juego llamado book dead con ese paquete gane 260 mil pero en bono, y ahí me puse a jugar hasta transformó en real, y solicité el retiro

I have been speaking since my account was closed, and before that I always spoke so that I could

They will help with deposits and all that…

He hablado desde que me cerraron la cuenta, y anteriormente tmb siempre hablaba para que me

syudaran los depósitos y eso…

They don't want to tell me the violation or how it happened, they just say that they reserve the right and that's all.

Ellos no quieren decirme la infracción ni como fue solo dicen que se reservan el derecho y que nada más

Thank you Jennyqueenxx for all the information provided. As we need further details of why did they close your account, the complaint will be now forwarded to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Jennyqueenxx for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Mr Bet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their winnings.

Thank you!

Dear Peter,

We are writing to inform you that the user account in question has been permanently blocked due to a violation of our rules, specifically rule 7.13. This rule stipulates that bonuses offered by Mr.Bet are strictly for genuine recreational players. Any abuse of these bonuses is taken very seriously.

As a result, we have taken action to suspend and lock the account in question. We are currently in the process of gathering all necessary evidence to support this decision. Once our investigation is complete, we will provide you with the relevant documentation and findings as soon as possible.

Thank you for your understanding and patience in this matter.

I don't know what bonus abuse is referring to. If you limit the bonuses, why don't you register them? That day I made a deposit because they gave me % and I bought spins, and I reached the goal. After that, you started sending me more and more spins and I didn't use them. I will also make my complaints.

Yo no se a que se refiere abuso de bono, si ustedes limitan los bonos porque no los registren? Ese día hice un depósito por qué me daban % y me compré tiradas , y llegué a la meta luego de eso ustede empezaron a mandarme más y más tiradas y yo no las usé yo tmb haré mis denuncias

Thank you for the update Mr Bet Casino representative, once the investigation concludes you can forward any information to my email. (peter.c@casino.guru) Thank you in advance!

Dear Peter,

We need additional time to collect all the necessary facts about the violation of the rules. Thank you in advance for your patience.

More time? But if it was something they had detected immediately…

Mas tiempo? Pero si era Algo habían detectado de forma inmediata …

Dear Peter,

We have provided a detailed explanation regarding the user block under the terms in the email. We would appreciate your review.

Thank you for the update Mr Bet Casino representative.

The casino has provided us with evidence of multiple accounts, with that in mind, we believe the steps the casino has taken are justified. I highly advise against such behaviour in the future and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter