Mr Bet Casino - 当該プレイヤーは出金が遅れていると考えています。

The submitted documents for verification are not being approved even though it was previously stated that the player is verified.

PDF files (Paysave statement) are not being accepted.

The original bank statement with all data is not being accepted.

Eingereichte Dokumente zur Verifizierung werden nicht genehmigt obwohl vorher schon geschrieben wurde Spieler ist verifiziert

pdf-Dateien (Paysaveauszug) wird nicht anerkannt

Originalbankauszug mit allen Daten wird nicht anerkannt

Dear Hellboy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It is already 14 days

It is always the same answers, but you write loudly

Customer support within 24/48 hours!!!!!!

This makes players nervous who have actually won something and then are repeatedly put off. Please be patient, you are checked to death, although original documents are sent by the bank and PDF files of the Paysave account with name and address

Original registration form with stamp of the municipality etc.

Es sind bereits 14 Tage

Es sind immer die selben Antworten,Sie schreiben aber laut

Kundensupport innerhalb 24/48 Stunden!!!!!!

So werden Spieler nervös die wirklich mal was gewonnen haben und dann immer wieder vertröstet werden,bitte um Geduld,bei euch wird zu Tode geprüft,obwohl Originaldokumente von der Bank übermittelt werden und PDF-Dateien vom Paysavekonto mit Name und Adresse

Original Meldezettel mit Stempel der Gemeinde usw…………..

Dear Hellboy,

Have you received your withdrawal from the casino yet?

No, but the answer text has

You changed it, now the specialists are looking at it again, and please be patient, my patience is already a very thin thread

Nein,aber den Antworttext haben

Sie geändert,jetzt wiederum schauen es die Spezialisten nochmals an,und bitte um Geduld,meine Geduld ist schon ein ganz dünner Faden

What happens now????

Wie geht es jetzt weiter ????

And I'm still waiting

Und ich warte noch immer

Thank you Hellboy for all the information provided. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I hope for your help

So far only consolation

Regards Jürgen

Ich hoffe auf ihre Hilfe

Bis jetzt nur Vertröstung

Lg Jürgen

Today they gave me my verification for my Paysave account, but 20 minutes later they asked for my bank details again even though we sent them together (photo of the debit card, so really what is going on with this casino?????????

Heute haben sie mir meine Verifizierung für mein Paysavekonto gegeben,jedoch 20 Minuten später verlangen sie wieder obwohl gemeinsam geschickt meine Bankdaten (Foto von der Bankomatkarte,also wirklich was ist mit diesem Casino nur los ?????????

I ask you to write to the casino, I have already sent over 100 emails to customer support and never received clear answers

Unbelievable how they communicate with customers!!!!!!!

Ich bitte Sie,schreiben sie den Casino,ich habe bereits über 100 E-Mails an den Kundensupport gesendet und nie klare Antworten bekommen

Unglaublich wie sie mit Kunden kommunizieren !!!!!!!



Was cancelled again

Wurde wieder annulliert

Dear Hellboy,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Mr Bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Mr Bet Casino,

Could you please provide detailed information regarding this case and clarify the reasons for the delay in the player's withdrawal? Additionally, could you explain the situation with the chaotic verification process? Why were the documents requested again after the player had already passed verification?

Thank you in advance for your response!

Best Regards,

Kubo

Thank you for your feedback

Mr-bet writes that all documents are checked twice, first via the system (I already had the approval) and then by the so-called specialists who check again, this is about a debit card, what should be checked on it, I have already deposited with it x times. And they keep writing about money laundering, even though I had the winnings with a 20 euro deposit and that they want to make sure that the money goes to the person who owns the account and that they have so many requests to process, now I have been waiting almost a month for 4000 euros 💶

Really, this is far from a reasonable way of dealing with players

Vielen Dank für die Rückmeldung

Mr-bet schreibt alle Dokumente werden 2 mal überprüft,zuerst über das System (hatte ich die Freigabe bereits)und dann von den sogenannten Spezialisten die nochmals prüfen,hierbei geht es um eine Bankomatkarte,was soll daran geprüft werden,habe schon x-mal mit dieser Eingezahlt.Und wegen Gelwäsche schreiben Sie ständig,dabei hatte ich den Gewinn mit 20 Euro Einzahlung und das sie sicher gehen wollen das das Geld auch sicher der bekommt dem das Konto gehört und sie so viele Anfragen hätten zur Bearbeitung,jetzt warte ich schon fast 1 Monat auf 4000 Euro 💶

Also wirklich das ist weit weg von einem vernünftigen Umgang mit Spielern

This is what customer support sent me to ask if I was a little frustrated, well really this is almost below the belt

So dear Mr-bet, change something in your verification process as soon as possible

Das hat der Kundensupport gesendet ob ich leicht frustriert bin,also wirklich das geht schon fast unter die Gürtellinie

Also lieber Mr-bet ändert schnellstens was bei eurem Verifizierungsprozzes

Is there anything new??????

Gibt es schon was neues??????

But payment is still being withheld !!!!!!!!!

What is going on with these casinos

and again and again the same texts are copied from customer support

Aber Auszahlung wird noch immer zurückgehalten !!!!!!!!!

Was ist nur los mit diesen Casino

und immer wieder wie kopiert die selben Texte vom Kundensupport

Dear Hellboy,

Your account is fully verified and withdrawal is being processed.

I will let you know when the money has been credited to my account

Ich gebe Bescheid wenn das Geld auf meinem Konto gebucht wurde

Dear Mr Bet Casino,

Thank you for the update on this issue.

Dear Hellboy,

Thank you in advance! I look forward to receiving your confirmation.

Today the money was transferred

Case can be closed

Regards Jürgen

Heute wurde das Geld Überwiesen

Fall kann geschlossen werden

Lg Jürgen

Dear Hellboy,

I'm glad to hear that your issue has been successfully resolved. I will proceed to mark the complaint as "resolved" in our system.

Thank you for your cooperation. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. We are here to help!

Best regards,

Kubo