Mr Bet Casino - 当該プレイヤーは出金が遅れていると考えています。

Hello team ,

I've been a customer at Mr.Bet for years. I actually had good experiences until I applied for a payout of 4800 euros on 10/17/22. Nothing happened at first. Only after repeated support contact did I get an email from the verification body that I had to verify myself. However, nothing has changed in my data. Not even on my deposit and withdrawal methods. Well, I submitted the documents (which were requested individually one after the other).

I then got an email that the verification was complete. That was on 10/19/22.

However, the payout will not be processed further as verification is apparently still ongoing. But email and homepage say it's done. I've attached screenshots. support doesn't provide any information and I'm starting to worry that surprises are waiting for me again. The support is so catastrophic, ready-made answers, no feeling for the situation.

Hallo Team ,

ich bin schon Jahre Kunde bei Mr.Bet. Habe eigentlich gute Erfahrungen gesammelt bis ich am 17.10.22 eine Auszahlung von 4800.- Euro beantragt habe. Da hat sich erstmal nichts getan. Erst nach mehrmaligem Support Kontakt bekam ich dann eine Email von der Verifizierungsstelle , dass ich mich verifizieren müsse. Es hat sich jedoch nichts an meinen Daten geändert. Auch nicht an meinen Einzahl und Auszahlmethoden. Naja habe die Dokumente ( die nacheinander Einzeln gefordert wurden) eingereicht.

Habe daraufhin eine Mail bekommen das die Verifizierung abgeschlossen ist. Das war am 19.10.22.

Die Auszahlung wird jedoch nicht weiterbearbeitet, da anscheinend die Verifizierung noch läuft. Aber email und Homepage sagen das es durch ist. Screenshots habe ich angehängt. support gibt keine auskunft und so langsam mache ich mir Sorgen das da wieder Überraschungen auf mich warten. Der Support ist dermaßen Katastrophal, vorgefertigte Antworten, kein Gefühl für die Situation.

Dear oezdhakan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear oezdhakan,

Have you received your withdrawal from the casino yet?

Thank you for receiving the payout and an appropriate response from the casino's Switen. Case can thus be closed.

Danke die Auszahlung und eine entsprechende Stellungnahme von Switen des Casinos erhalten. Case kann somit geschlossen werden.

Awesome news, oezdhakan. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.