Mr Bet Casino - 決済が遅延しているとのクレームがあります。

I wanted to have the money paid out on 11/26/2022.

I sent everything they wanted to verify but for the 3rd time my payment method is not accepted. As requested, I sent a screenshot from online banking where the transfer is visible and not even this was accepted.

Ich wollte mir das Geld am 26.11.2022 auszahlen lassen.

Ich habe alles hin geschickt was die haben wollten zum verifizieren aber zum 3ten mal wird meine Zahlungsmethode nicht akzeptiert. Habe wie angefordert ein Screenshot vom Online Banking hin geschickt wo die Überweisung ersichtlich ist und nicht mal dies wurde akzeptiert.

Dear Nikki.pks,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

my verification doesn't work for the 3rd time now. because my payment method is not accepted. although it says I should send a screenshot of my online banking showing that it was paid from my account. that was to see all 3 try!

meine Verifizierung klappt jetzt das 3te mal nicht. da meine Zahlungsmethode nicht akzeptiert wird. obwohl steht ich soll ein screenshot von meinem Onlinebanking schicken wo ersichtlich ist das es von meinem Konto bezahlt wurde. das war auf alle 3 versuchen zu sehen!

Dear Nikki.pks,

Have you received your withdrawal from the casino yet?

Dear Nikki.pks,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

yes received

Ja erhalten.

Dear Nikki.pks,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru