Mr Bet Casino - 選手の退会が遅れました。

On July 23 I did the process for the withdrawal of my money for an amount of 400,000 thousand pesos, they rejected it, according to mr bet my account had difficulties that's why they rejected it, I called my bank to ask for explanations of the problem and I They replied that I do not have any type of problem that my account can receive and make transactions without problem, on July 26 I submit my money withdrawal request again and to date they have not deposited me in my player profile it appears in progress, I ask to the virtual assistants because the delay in my withdrawal and they do not give an appropriate response, we will only investigate and nothing at all, my accounts are verified. That Mr bet answer this is the second time that he presented problems with this casino and I require your help

El dia 23 de julio hice el proceso para el retiro de mi dinero por una cantidad de 400.000 mil pesos, me la rechazaron, según mr bet mi cuenta tenía dificultades por eso me lo rechazaron, llame a mi banco para pedir explicaciones del problema y me respondieron que no presento ningún tipo de problemas que mi cuenta puede recibir y hacer transacciones sin problema, el día 26 de julio presente nuevamente mi solicitud de retiro de dinero y hasta la fecha no me han depositado en mi perfil de jugador aparece en curso, pregunto a los asistentes virtuales por que la demora de mi retiro y no entregan respuesta acorde solo investigaremos y nada de nada, mis cuentas están verificadas. Que Mr bet responda esta es la segunda vez que presentó problemas con este casino y requiero de la ayuda de ustedes

Dear CHECHILIA,

Thank you very much for submitting your complaint and contacting us again. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside the account without being processed, or it has been sent but never reached you? Have you received the transaction tracking number from the casino? I understood that you have opted for a bank wire transfer, is that correct?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

As we learned from your previous complaint, your account has been successfully verified in the past. Therefore, I truly believe that you will receive your winnings in no time.

Thank you in advance for your reply.

Best regards,

Petronela

Hello, my withdrawal was rejected again, Mr bet, he does not give an answer they do not know what is happening contact me by phone with my bank and they tell me that I do not have any difficulties receiving money in my account please contact Mr bet so that give an answer to this situation,

Hola, nuevamente me rechazaron el retiro, Mr bet, no entrega una respuesta no saben qué sucede me contacte vía telefónica con mi banco y me señalan que no tengo ningún tipo de dificultades para recibir dinero en mi cuenta por favor contacten a Mr bet para que entreguen una respuesta a esta situación ,

I made the withdrawal request again with today's date

Nuevamente hice la solicitud de retiro con fecha de hoy

Thank you very much, CHECHILIA, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi CHECHILIA,

I've just reviewed your case and fully understand your concerns. I'll try my best to help you by contacting the casino.

Dear Mr Bet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Can you please share more information regarding the case? Can you please specify the reason why the player's withdrawal requests were rejected?

Looking forward to hearing from you.

Regards,

Natalia

Thanks for the support, mr bet, you already made my deposit to my account, obviously they never gave me a formal answer to finally find out what was happening with my account, this is super annoying for the players in my specific case I have had two episodes with this casino and so you don't want to continue playing since they trap you in a withdrawal process without giving an appropriate response, thank you very much for your disposition and time

Gracias por el apoyo, mr bet ,ya realizó mi deposito a mi cuenta, obviamente nunca me entregaron una respuesta formal para saber finalmente que era lo que sucedía con mi cuenta, esto es súper molesto para los jugadores en mi caso puntual he tenido dos episodios con este casino y así no te dan ganas de seguir jugando ya que te entrampan en un proceso de retiro sin dar una respuesta acorde, muchas gracias por su disposición y tiempo

Dear All,

We are pleased to announce that the user has successfully passed verification and on 23.08 her withdrawal request was successfully processed.

Initially, the withdrawal was rejected by the internal payment provider due to processes that we cannot influence.

CHECHILIA we just wanted you to know, that despite the lack of information on the part of the payment provider, we have tried to provide you with the best assistance. We apologize for any inconvenience caused during the withdrawal process.

We still hope that despite your experience with us, you will sometimes enjoy playing in our casino. After all, with completed verification the withdrawal of funds will be faster.

Best regards,

Mr.Bet Casino team

Dear Mr. Bet Casino team, thank you very much for providing this information.

Dear CHECHILIA, can you please check and confirm the last message from the casino that your account was finally verified and the withdrawal request processed? Looking forward to hearing some good news from you!

Regards,

Natalia

Good afternoon, yes indeed, they made me the deposit, thanks for the help provided by your team

Buenas tardes si efectivamente, me hicieron el depósito, gracias por la ayuda brinda por parte de su equipo

Dear CHECHILIA, thank you for the reply. I'm gla that your issue got resolved now and you're able to withdraw from your account after completing verification. I will now mark your complaint as "resolved" in our system.

Thank you for using our complaints resolution center, we appreciate your trust. Please, don't hesitate to contact us in case of any further troubles with online casinos, but I really hope that you won't run into any problems anymore.

Best regards,

Natalia