Mr Bet Casino - 選手の退会が遅れました。

Good afternoon, I want to report that this casino tricks the person into not paying it's been 2 weeks since I have an amount to receive and they don't pay it's just in the process I contacted them and they said it was already forwarded to the payment sector and simply don't know when I will receive

Boa tarde quero relata que esse cassino enrola a pessoa para não pagar já faz 2 semana que tenho uma quantia para receber e eles não paga só fica em processo entrei em contato com eles e eles falaram que já foi encaminhado para o setor de pagamento e simplesmente não sabe informar quando irei recebe 

Dear eglinealves5092,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good night Petronella it's my second withdrawal my check is all right

It's been more than 14 days, I made the withdrawal request on 10/19/2022 and so far nothing

Boa noite petronela é minha segunda retirada minha verificação tá tudo certo

já faz mas de 14 dias, fiz o pedido de saque no dia 19/10/2022 e até agora nada

Thank you very much, eglinealves5092, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello eglinealves5092

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mr Bet Casino to join the conversation.

Dear Mr Bet Casino,

Can you please provide some information regarding the delay of the player's withdrawal?

Good night, I just wanted to add that today, 11/10/2022, my withdrawal request of $ 2040 reais failed and today I tried to make a new withdrawal in the amount of 2040 reais but I was charged a fee of almost 240 reais but so far nothing received my money sir mr bet let me know when i will receive post i need it a lot since money

Boa noite só queria acrescentar que hj dia 10/11/2022 meu pedido de saque de $ 2040 reais teve falha e hj msm tentei fazer um novo saque no valor 2040 reais porém me cobraram uma taxa de quase 240 reais porém até agora nada de recebe meu dinheiro senhor mr bet me informe quando irei receber pós estou precisando muito desde dinheiro

Dear All,

The previous withdrawal was rejected due to a technical issue on the payment provider's side.

The money was returned to the balance as a user said earlier. But there was also an unplayed deposit wager on the balance, and the withdrawal of funds with it implies a commission of 10%. Since we are a loyal casino, we removed the deposit wager from the user's balance and now the user has 2040.00 R$ on her balance. The user can cancel the previous withdrawal request and create a new one for the full amount.

The user can contact our support service after creating a new withdrawal request, so that we, on our part, speed up the sending of funds. But we warn in advance about possible delays on the part of the payment provider.

Best regards,

Mr.Bet Casino team

I just remade the 2040 withdrawal request I hope it drops as soon as possible after I need it

Acabei de refazer o pedido de saque de 2040 espero que caia o mas rápido possível pós estou precisando

Dear eglinealves5092

please let us know once you successfully receive your withdrawal.

All right, as soon as I'm on mine, I'll come back here and let you know

Tá certo assim que estiver na minha com volto aqui e aviso

my withdrawal failed again

houve falha novamente no meu saque

I want to let you know that I received the money, thanks a lot to casino.guru and michal

quero avisar que recebi o dinheiro muito obg cassino.guru e ao michal

Great news, eglinealves5092. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal