Mr Bit Casino - プレイヤーのデポジットは、彼のアカウントに入金されたことはありません。

i registered at mrbit casino, then made my first deposit of 50 euros (immediate payment. via Klarna.). the money was debited from the bank account. but the casino account was 0 euros. then i contacted the customer service (chat) applied

I wrote everything as it was, after 5 minutes answer in English I should wait a short time. They are supposed to have technical problems with Klarna. After 2 hours I tried again. This time I should send a screenshot by email. I also did I got an answer in about 2 hours. Thank you very much for your information. We have forwarded them to our responsible TEAM.

It's been over 10 hours now and nothing has changed.

ich habe mich mrbit casino registriert,danach meiner erste einzahlung über 50 euro getätigt (sofort zahlung. über Klarna.).das geld wurde vom bankkonto abgebucht.aber bei der casino konto stand 0 euro.danach habe ich mich an die kundenservice (chat) angewendet

habe alles geschrieben wie es war,nach 5 min.kamm antwort auf englisch ich soll kurz warten .sie sollen angeblich technische probleme haben mit klarna.nach2 stunden habe nochmal versucht .ich sollte diesmal screenshot machen per email senden.habe ich auch gemacht.nach ca.2 std.bekamm ich antwort .vielen dank für ihre angaben.wir haben diese an unser zuständiges TEAM weiter geleitet.

jetzt ist schon über10 stunden her hat sich nichts geändert.

Dear Veysel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. Usually, in these cases, the casino has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hello Veysel,

I see that the funds were successfully added to your account.

I apologize for the inconvenience that you have experienced, Klarna did have a technical issue that did not depend on us.

Have a nice day,

Mr.Bit

Thanks the money has been credited.

Danke das geld wurde gutgeschrieben.

Awesome news, Veysel! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.