Mr Sloty Casino - プレイヤーのアカウントがブロックされました。

Disgusting attitude from the casino!!!

Blocked my account without any reason and notice, with a withdrawal on the way.

Ignoring my messages and emails.

Same happened with LuckOfSpins casino. In the same day (looks like same owners/managers).

Dear creo91md,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear creo91md,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Player's additional comments:

"Good afternoo, I am so sorry for such a late reply.

I will reply the same as replied for the second complaint if you don't mind:

I was out of the country for 3 weeks and couldn't reply.

Please let me know if it's possible to reopen the case as of course that was a total scam and I still have hopes that those withdrawals can be processed or at least refunded...

Please let me know if it's ok to reopen the case."

Thank you very much, creo91md, for getting back to us. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Hi, thanks again for reopening the case.

As before I will just repeat myself from the second case as I happend exaclty the same thing, was blocked after 2nd or 3rd deposit.

From previous complaint: "I've registered with this casino at the end of summer and were happy with the costumer service at the beginning.

I've passed the ID verification succesfully and had around 3-4 succesfull withdrawals .

I played only slot games and at the end was quite lucky with the winnings.

I did not use any bonus funds while playing.

In addition I can say that I played fairly all that time without cheating or crossing any other T&C's so felt very sad, angry and shocked when saw that I was blocked with no reason or notice. "

Also, don't really remember how much was the withdrawal but something around 150-200 EUR. I was playing on both casinos around same time but I'm sure there's no rule from T&C that I cannot play somewhere else (I've checked).

Thank you and please let me know if you need any other info from me.

Dear creo91md,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.