Mr Sloty Casino - プレイヤーの撤退が遅れています。

Hello, on September 19, 2021 I requested the payment of a profit of € 2,200.00 and this was confirmed with the note that this payment can take between 7 and 21 days. This deadline has passed and I am told by Mr Sloty that the finance department has not yet processed the payout.

Hallo, ich habe am 19.09.2021 die Auszahlung eines Gewinnes von € 2.200,00 angefordert und dies aus bestätigt bekommen mit dem Hinweis, diese Auszahlung kann zwischen 7 und 21 Tagen dauern. Diese Frist ist abgelaufen und von Mr.Sloty wird mir mitgeteilt, dass die Finanzabteilung die Auszahlung noch nicht bearbeitet hat.

Dear Helene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Verification has been confirmed as successfully completed!

Verifizierung wurde als erfolgreich abgeschlossen bestätigt!

I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

No payout beforehand, account verified

Keine Auszahlung vorher, Konto verifiziert

Helene, have you tried discussing this issue with the casino? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Dear Helene,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.