Mr Sloty Casino - プレイヤーの撤退が遅れています。

I got paid my first withdrawal after 21 days then I withdrew money 12 of December and is still pending nearly 2 months they said after 2 weeks all checks were complete on there side and funds will be with soon nearly 6 weeks ago and now they keep saying be patient but they advertise 7-21 working days stay away as they don't pay

Dear Dalehalllfc91,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

There was no bonus and they told me on the 28th of December they had done all there checks and was waiting just for the bank to finalise it snf would be in very soon and now they keep saying be patient and they advertise 7-21 working days now they say can be more than 21 days so just lie you ring there contact number comes up with a dating hotline

Thank you very much, Dalehalllfc91, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, Dalehalllfc91,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Mr Sloty Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino Team, could you please state the reason why the withdrawal has not been fully processed yet and when can the player expect the payment?

Thank you in advance for providing the information.

I see that it seems like they do pay people from the reviews but takes months which is a joke

Hello CasinoGuru,

we can see in our system that this player's request for withdrawal was successfully completed.

We thank you for the successful cooperation and ask for you to improve the Casino's undeserved reputation,

on the basis of this and many other cases successfully resolved.

Kind regards,

Mrsloty VIP

Greetings all,

Thank you very much, Mr Sloty Casino Team, for providing the information and the update. Please note that the complaint is considered successfully resolved once the player confirms receiving the payment.

Dear Dalehalllfc91,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Hello, Dalehalllfc91,

We have not received an update from you in a while. Have you received your payment? Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Dear Mr Sloty Casino team,

Thank you very much for providing information and cooperation.