Mr Sloty Casino - プレイヤーの撤退が遅れています。

Hello,

can you kindly help please retrieve A withdrawal that has been pending since the 07/01/2022.

i waited until the limit was over.

it supposed to be between 3 and 21 days business day.

and yet nothing was yet processed.

They keep sending standard email when I’m complaining.

there is not excuse on why it that long.

our deposit are processed straight away, why payment are so slow.

Dear Dalnav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you passed the KYC verification?

Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, thanks for replying to my case.

yes the kyc was done before and no bonus were used for playing.

im

Gonna send you some screenshot to the above email.

many thanks

Thank you very much Dalnav for your reply and email. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Dalnav,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.