Mr Sloty Casino - プレイヤーの撤退は常に遅れます。

Since the above-mentioned date, I have been attempting to resolve the issue, but I keep receiving the same response, our department is reviewing your case. The information is always relayed through chat, there are no issues verifying my account, everything is okay.

Desde da data acima continuo tentando resolver o problema, porém sempre a mesma resposta, nosso departamento está analisando seu caso. As informações sempre são passadas pelo chat, não existe problema na verificação da minha conta, está tudo ok.

Dear bebediogo,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Veronika

Good morning Veronica, please follow the requested attachment.

Bom dia Verônica, segue o anexo solicitado.

Dear bebediogo,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.