Mr Sloty Casino - プレイヤーの撤退は遅れます。

Hello winnah,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Mr Sloty Casino.

Please allow me to ask you a few more question before we would move forward.

When exactly did you finish the verification process - did you receive a confirmation of it? When was the last time you spoke to the casino and what did they respond?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

I noticed this thread is visible to the public and I was wondering if it is possible to change the visibility of provided screenshots at all, as there is some sensible information, thank you!

Hello winnah,

The post is now hidden and visible only for you, the casino and us. So since 14th nothing happen? Is the withdrawal status still pending or did it change since then?

Hello,

since the 14th of March, the only contact I had with the casino was reaching out to them via live chat or email to inquire about the progress of my withdrawal which was then met with no information regarding my withdrawal or no response at all. I wish the status of my withdrawal changed since we last spoke but that is not the case, as of now it is still marked as In Progress. I only hope we can resolve this quickly.

Thank you winnah for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello winnah,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello Villiam,

have you tried any other means of contacting Mr. Sloty Casino other than this forum? I think it is unlikely they will respond if this is the only means of communication.

Thank you!

I've contacted them by email but Mr Sloty Casino is ignoring many complaints.

Is there anything I can do in hopes of a response? Maybe call them or something.

Dear winnah,

unfortunately, there is nothing you can do, honestly. The Casino is not even licensed. I can only recommend you always check our review before you'll play in an online Casino.

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.