Mr Sloty Casino - プレーヤーの撤退が設定された制限を超えて遅れました。

I made a withdrawal over a month ago and despite the casino's policy stating a maximum of 27 days, my withdrawal has still not been processed. The support service is also not helpful as they just copy and paste messages saying it will be processed as soon as possible and that the relevant department will contact me via email.

He hecho un retiro hace más de un mes y siendo que la política del casino es un máximo de 27 días no han procesado todavía mi retiro. El servicio de soporte tampoco es útil debido a que copian y pegan mensajes que dicen que se procesará lo antes posible y que me contactará el departamento pertinente vía email.

Dear WillRiker2701,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru or share it here?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Here's a snapshot of my withdraw request. Thank you.

Dear WillRiker2701,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.