Mr Sloty Casino - 選手の退会が遅れました。

I wrote to the support several times but always get put off. I think I'll be stalled and never get my money. Payout is still in process. I'm really angry, I've been waiting for my money since 30.8. It stood 7-21 business days. I write to them almost every day and have also threatened to hire a lawyer. I'm always comforted anyway

Ich habe den Support mehrfach angeschrieben aber werde immer vertröstet. Ich denke ich werde hingehalten und mein Geld nie bekommen. Auszahlung steht noch in Bearbeitung. Bin echt wütend, seit 30.8 warte ich auf mein Geld. Es stand 7-21 Werktage. Ich schreibe denen fast täglich und habe auch mit Anwalt gedroht . Ich werde trotzdem immer nur vertröstet

Dear claudiaschmidt1985,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you withdrew any funds from this casino previously or if this was your first attempt?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

No, that was the first time. In the meantime I should send a bank statement to prove that I really am, although I'm verified, I think they just wanted to put off with it.

Nein das war das erste mal. Ich sollte zwischenzeitlich noch einen Kontoauszug schicken um nachzuweisen das ich das wirklich bin, obwohl ich verifiziert bin, denke die wollten damit nur hinhalten.

Dear claudiaschmidt1985,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.