Mr Sloty Casino - 選手の退会が遅れました。

After being told to upload my details passport etc I been waiting for my £450 for over a week

now they said to me on the 1st December that they are in the final stages of processing the payment and now today 2nd December they have cancelled my withdrawal and refuse to pay me out due to a sister change they won’t explain to me or give me a date of when I can process the withdrawal back they haven’t even put the money back in the balance for me to try and withdraw it again ! I had no email nothing they’re basically refusing to pay out the money I am owed can anyone help ?

Dear mead12345,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

update on this

now I’m being told

that there is no date of the money being back in my balance and they said the withdrawal has been cancelled but is still pending on the withdrawal page.

Another update they won’t tell me when the money is going back into my account or even into my balance this is getting very silly and just ending the chat instantly when I ask more questions also there support number on there page is fake if you ring it then it goes through to a dating customer service line (so they say) they won’t even tell me why it’s getting cancelled or when it’s going back into my balance when all I want is the withdrawal of what I dm even owed I am considering legal action if this don’t get sorted asap

Dear mead12345,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.