Mr Sloty Casino - 選手の退会が遅れました。

Not refunded to my account

Dear deanjones7764,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear deanjones7764,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You say 14days for a refund.well its day 9 now.so by end of this week il have it back in my account then fri 30th dec.

GREAT.

Dean j****

Hello deanjones7764,

Have there been any developments since our last conversation, please? 

Nothing.set of liars cheats ignorant twats.

CLOSE THEM DOWN .NO LICENCE NO WAY THEY SHOULD TRADE.PUT GREAT BACK INTO GREAT BRITIAN.

dean j****

Nothing still from mr slotty.they have no intension returning funds.

I stand by my statement.stop them cheats liars thiefs trading in great britain til they get a valid licence.

AVOID THEY ARE PLENTY MORE HONEST CASINOS.

dean j****

Dear deanjones7764,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.