Mr Sloty Casino - 選手の退会が遅れました。

I have a pending withdrawal since July 23, every time I go to support and ask about my case I am answered with apologies, so be patient that my case will be forwarded to the responsible sector and so I will have an answer by email, which doesn't happen. I've been waiting for my serve for 1 and a half months, I've been tangled up and without any success. My account was verified even before my deposit.

NOTE: In this case, I made the withdrawal by cryptocurrency because the deposit method I made does not have a withdrawal option.

estou com um saque pendente desde o dia 23 de julho, toda vez que entro no suporte e pergunto sobre meu caso sou respondido com desculpas, para ter paciencia que meu caso sera encaminhado para o setor responsavel e assim terei uma resposta por email, o que nao acontece. Estou a 1 mes e meio esperando meu saque, sedo enrolado e sem sucesso algum. Minha conta foi verificada antes mesmo do meu deposito.

OBS: No caso botei o saque por criptomoeda pois o metodo de deposito que fiz nao existe opção de saque pelo mesmo.

Dear Leogiga13,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you have received any winnings from this casino in the past?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

no, I've never gotten any gains from him in the past.

nao, nunca obtive ganhos dele no passado.

Dear Leogiga13,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.