MrPacho Casino - プレイヤーの入金が拒否されました。

Hello, I deposited 200 euros once and 300 euros once (the other deposits before and after went smoothly). I had to confirm the money with my bank app as usual, and the money was debited from my bank account. Mr. Pacho says the money hasn't arrived. I sent Mr. Pacho a bank statement showing that there was no chargeback. What's strange is that my payment status changed from "pending" to "rejected" (see photos). My gaming account is now blocked because I informed Mr. Pacho that I've had a player ban since the beginning of 2024.

hallo ich habe 1x 200 euro und 1x 300 euro eingezahlt(die anderen einzahlungen davor und danach liefen reibungslos).ich muste das geld wie üblich mit meine bank app bestättigen und das geld ist auch von mein bankkonto abgebucht worden.mr pacho sagt das geld ist bei dennen nicht angekommen.ich habe mrpacho einen bankkontoauszug geschickt wo ersichtlich ist das es keine rückbuchung gab.merkwürdig ist das sich mein status von zahlung"austehend" auf "abgelehnt" verändert hat.(siehe fotos) mitlerweile ist mein spielkonto gesperrt.weil ich mrpacho mitgeteilt habe das ich seit anfang 2024 eine spielersperre habe.

Dear mtbx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I think the money is in the casino

ich denke schon das das geld im casino ist

.....

I've now received the fourth automatic email from Mrpacho stating that 'your last deposit failed'. That's proof enough that it's true that my money is gone.

ich habe mittlerweile die 4.automatische email von mrpacho bekommen das 'ihre letzte einzahlung ist fehlgeschlagen' erhalten.schonmal beweis genug das es stimmt das mein geld weg ist.

Dear mtbx,

In this case, I would advise you to contact your payment provider to determine what exactly happened to your deposits. Once a deposit is rejected by the casino, the funds should return to your bank or wallet after some time. Please note that this process may take a while to complete.

I recommend reaching out to your payment provider as soon as possible and letting us know the outcome.

Regards,

Nick

My bank was asked to investigate where the money went.

meine bank wurde beauftragt den geld nach zu forschen wo es geblieben ist..