MyEmpire Casino - プレイヤーの入金が遅れています。

I did not get an update on my gaming account. There is a problem due to the casino is operating an illegal money transaction due to Nominess's recievable account issue which is considering illegal in my country and this matter is becoming a main topic in our news almost everyday. it is high risk that I maybe losing my money and cannot have a chance to win back my lost. I am so pissed off when I deposit only 3 hundred Baht and didn't get any update the balance on my gaming account for 5 hours now. As well as, I request for update on my lost when there is an error in the casino system. Therefore, I did not get what I paid for. Also, there is a lot of spiritual energies to make you jing and losing so much in this website Myempire.com which is very interesting to see human own this kind of energies illegaly against Royal palace rules and regulations. Must to further investigate.

Dear HenkHeng20, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Veronika,

I finally have got my money updated balance to my gaming account. Due to casino receivable account was not the actual a fix account but using many of other private personal account into many different names. This maybe causing problem to the management level of the casino to supervise those account to further transfer into the main casino's recievable account. However, I worried about conducting business illegally in Thailand regarding to the money transactions we called them "Horse Account" because there is news reporting almost everyday on this kind of cases. Anyway, it is none of my business. I would like to get this case close with a customer satisfaction in the end.

Thanks so much for your kind assistant,

Sincerely yours,

Henk

Dear HenkHeng20,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru