MyEmpire Casino - プレイヤーの撤退が遅れています。

Good evening, I requested a withdrawal 5 days ago and have contacted live chat, but they keep telling me the same things. Please do something.

Καλησπέρα έχω ζητήσει ανάληψη εδώ και 5 μέρες επικοινώνησα με live chat όλο τα ίδια μου λένε κάντε κάτι σας παρακαλώ

Dear gamert799,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Ok, thank you very much for the answer, I will come back if necessary

Εντάξει σας ευχαριστώ πολύ για την απάντηση αν χρειαστεί θα επανέλθω