MyStake Casino - プレイヤーの入金が遅れています。

I deposited money 4 days ago and it has not been credited to my account yet.

Deposite hace 4 dias ya y el dinero no fue ingresado en mi cuenta.

Dear Tiagoo_14, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

The bank confirmed the transfer of funds

El banco confirmo la tranferencia de los fondos

Dear Tiagoo_14,

could you please confirm if your funds have been credited to your casino account or returned to your bank account?

Dear Tiagoo_14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.