MyStake Casino - プレイヤーの資金は没収されました。

I request a refund of all my deposits on your site, as you now appear as spam and because I had surpassed a win of 117k but had no way to withdraw since the SEPA withdrawal option disappeared, along with all methods using IBAN, and I ended up losing it all by playing. I have taken legal action to request a refund with a lawyer. If I do not receive my refund, I will pursue legal avenues. I have lost over 30k in deposits in total. I want all my money back or I'll be forced to start criminal proceedings with a lawyer.

Chiedo mi siano rimborsati tutti i miei depositi sul vostro sito, dato che ora risultate come spam e perché avevo superato la vincita di 117k ma non avevo nessuna possibilità di prelievo perché è scomparso il prelievo SEPA e tutti i metodi con IBAN e ho finito col perderli tutti giocando. Ho impugnato la richiesta per avere un rimborso con un avvocato. Se non otterrò il mio rimborso andrò per vie legali. Ho perso oltre 30k di deposito in totale. Rivoglio tutti i miei soldi indietro o sarò costretto ad una procedura penale con avvocato.

Dear pakycarpe88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

From the various screenshots you can see how the kyc was all regular and deposits could be made via card or SEPA, but initially withdrawals were available with SEPA, but then blocked until the possibility of SEPA withdrawals disappeared and was never accepted with other methods.

Dai vari screenshot si può vedere come il kyc era tutto regolare e i depositi si potevano fare tramite carta o SEPA, ma inizialmente prelievi disponibili con SEPA, ma poi bloccati finché non è scomparsa la possibilità di prelievo SEPA e non accettata mai con altri metodi.