MyStake Casino - プレイヤーは出金に関して技術的な問題に直面しています。

My account has been verified and I would like to make a withdrawal via Jeton Wallet, which I also used for the deposit.

After 3 days, the withdrawals are always denied due to alleged technical issues.

We are always put off with the suggestion to try again

Account ist verifiziert und ich würde gerne mit Jeton Wallet auszahlen womit ich auch eingezahlt hab .

Nach 3 Tagen werden die Auszahlungen immer abgelehnt, wegen angeblicher technischer Probleme.

Man wird immer damit vertröstet es nochmal zu probieren

Hello Jonas23111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request and if the payment got canceled, just try to request it again.

Looking forward to your answer.

Regards,

Nick

The account is verified.

I received some of the money and the other withdrawals are always rejected.

I'm now on my 5th attempt

Der Account ist verifiziert.

Ein Teil des Geldes habe ich bekommen und die anderen Auszahlungen werden immer abgelehnt.

Mittlerweile bin ich beim 5. Versuch

Hello Jonas23111,

When exactly did you receive your last payout? Did you also try to use a different payment method?

Dear Jonas23111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.