MyStake Casino - プレーヤーが誤ってボーナスを請求しました。

Hi, by mistake I redeemed a $50 bonus which won't let me bet on anything other than a slot machine, could you withdraw that bonus?

BUenas, por error he canjeado un bono de 50$ el cual no me deja apostar en nada mas que no sea una tragamonedas, podrian retirarme dicho bono?

Hello zeki47,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you receive the bonus with a deposit or you claimed it as a free bonus? When was the last time you spoke to the casino and what was it about? Did you ask them about canceling the bonus?

Looking forward to your answer.

Regards,

Nick

Dear zeki47,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.