MyStake Casino - プレーヤーの出金は保留されたままとなり、ライブチャットはブロックされます。

Hi there I made a withdrawal of £140 and I still can cancel my withdrawal one day after and also been blocked to talking to live chat. So don't know what to do now

Dear shieldschris88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Not every casino offers 'manual flushing' as a way to withdraw their winnings. Most often you will have the option to reverse a withdrawal, and at some point the the withdrawal is processed and is no longer cancellable.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you completed account verification in the casino?

Is your withdrawal still pending in your account?

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Yes I'm fully verified and my withdrawal is still pending and still able to cancel it. It never usually takes this long as I've had withdrawals from them before. Im thinking that they want me cancel my withdrawal and lose it ect thanks

• Could you please specify when you requested the withdrawal and when your verification was approved?
• When was the last time you were in contact when the casino support?

The matter has been resolved now and withdrawal payed out. Thanks

Dear shieldschris88,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru