NationalBet Casino - プレイヤーの入金の受け取りが遅れています。

My money was deducted from my bank account, but I've been waiting for hours for a credit to my casino account... the support team isn't responding and is leaving me in the dark!

Mein Geld wurde von meinen Bankkonto abgezogen aber seid stunden warte ich auf eine gutschrit aufs casinoKonto... support reagiert nicht und lässt mich im dunkeln sitzen!

Dear siggi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika