Nevada Win Casino - プレイヤーの出金リクエストが遅れています。

I deposited 200 ETH into NevadaWin. The money successfully left my wallet. It is confirmed on the Blockchain. However it has not been received into the casino account. The transaction on their end said 'Pending for 2 days' then changed to failed, however it did not return to my wallet and it is still showing as successfully sent to their ETH address on the blockchain.

I have emailed the casino three times with all the proof and transaction hashtag, however I have not heard back.

https://etherscan.io/tx/0x9b4f99a742370937d24e4be03208e446df51a31dfce49c365c033b6bf714b0f3

Help

Dear megannash,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!