NineCasino - プレイヤーの撤退が遅れています。

Hi there,

I made a payout on December 4th, 2021, which was also confirmed directly. Since then, however, no trace of the money.

In the chat, I should upload bank statements confirming that I did not receive the money. I did this.

Again, according to Ninecasino, the problem is with my bank, which I cannot imagine, since withdrawals have worked in the past.

It is now the second time since November that there have been massive problems with the payouts here.

Many thanks for your help.

Hallo,

ich habe am 04.12.2021 eine Auszahlung vorgenommen, welche auch direkt bestätigt wurde. Seitdem jedoch keine Spur von dem Geld.

Im Chat sollte ich Kontoauszüge hochladen, die bestätigen, dass ich das Geld nicht erhalten habe. Dies habe ich getan.

Auch hier liegt das Problem laut Ninecasino an meiner Bank, was ich mir nicht vorstellen kann, da in der Vergangenheit Auszahlungen geklappt haben.

Es ist jetzt das zweite Mal seit November, dass es hier massive Probleme mit den Auszahlungen gibt.

Vielen Dank für Ihre Hilfe.

Dear DomRepLove,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

I would recommend you wait for a few more days, and if there is no development, we will intervene.

Thank you in advance for your reply.

Best regards,

Kristina

Hi there,

allegedly it is not up to my bank after all, but you have a problem with the payment provider. When I asked how long it would take, I was not given a time.

What and how long should I wait for you to intervene?

Kind regards

DomRep

Hallo,

angeblich liegt es nun doch nicht an meiner Bank, sondern Sie haben ein Problem mit dem Zahlungsanbieter. Auf Nachfrage, wie lange es noch dauern wird, habe ich keine Zeitangabe bekommen.

Worauf und wie lange soll ich warten, bis Sie eingreifen?

MfG

DomRep

Thank you for your reply, DomRepLove. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Money has arrived, can be dealt with.

Geld ist angekommen, kann erledigt werden.

Awesome news, DomRepLove. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.