Nucleonbet Casino - プレイヤーは撤退できません。

Hello, i am really disappointed and angry about nucelonbet. On the 30 th of June they received my last document for the verifcation and after imy account was verified i thought everything is good and made a withdrawal attempt. On the 04.07.22 then i received an email that my account has been temporarily suspended for a review. After contacting Nucelonbet by mail and chat i received like twenty times the same answer and they asked my to be patient. Then after almost 2 months yesterday i checked my acccount and it was open to make a new withdrawal attempt which they also wrote me by mail. Today i wanted to check my withdrawal status and my account was suspended again. After speaking with the chat they wrote that it has been suspended untill 12.11.2022. Again no info why this happened or what i did wrong. I am totally shocked about this company right now. As i already wrote i did nothing wrong. No bonus has been used here.It seems just that they are scaming and holding my money back. I would be really happy if my issue can be solved here so that i am not forced to take further steps to get my money. BR Gregor 

Hello supersonic83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nucelonbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did you ever process any withdrawal from the casino?

Looking forward to your answer.

Regards,

Nick

Hello, meanwhile my account has been closed but after a long back and forth I have received my outstanding amount from Nucleonbet. The case can thus be closed. VG Gregory

Hallo, mittlerweile wurde mein Konto geschlossen aber nach langem hin und her habe ich meinen offenen Betrag von Nucleonbet erhalten. Der Fall kann somit geschlossen werden. VG Gregor

Thank you supersonic83 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick