Ocean Breeze Casino - プレーヤーのデポジットはアカウントに入金されませんでした。

This is a complete scam, they robbed me in just two seconds and didn't even let me play. I made a deposit using LTC, everything was completed correctly and the addresses were right, but when I realized that my deposit wasn't received, I spoke to support, who were very rude and unhelpful, by the way. They told me that the casino had canceled the deposit because it wasn't the exact amount they had requested, which is complete nonsense. The money was relayed in full and I have proof to provide. I hope that someone can help me because I feel like I've been scammed and there's nothing I can do. I'm waiting for a response, thank you.

507/5000

estafa total me robaron en 2 segundo ni me dejaron jugar, resulta que deposite mediante ltc todo correcto completado y direciones correcta y al ver que no llega mi deposito hable al soporte que por cierto bordes no lo siguientes... me dijieron que el deposito fue cancelado por el cacino debido que no era la cantida exacta cuentos... de ellos el dinero fue completado tengo pruebas para aportar, espero que alguien me ayude por que me siento estafado y sin poder hacer nada....espero respuestas y gracias

507/5000

Dear Juanlu89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Could you please post here (or forward me) a screenshot of the deposit receipt and deposit history from the casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

It is the first deposit I created the account and it is my first deposit but I was robbed I can attach a conversation from the casino support and the confirmed and successfully completed deposit of LTC from binance and blockchain, it is unfair that this type of casino exists scammers and thieves I sent Gmail so they can explain where my money is but they don't even answer me and in the support they don't talk to me anymore they closed the chat directly I don't know what to do anymore I need help from casino guru to solve this problem I'm waiting for answers thanks

Es el primer depósito creé la cuenta y es mi primer depósito pero me robaron puedo adjuntar conversación del soporte del casino y el depósito confirmado y completado con éxito de LTC de binance y blockchain, es injusto que existan este tipo de casino estafadores y ladrones envié Gmail para que me expliquen donde esta mi dinero pero ni me responden y en el soporte ya no hablan conmigo me sierra el chat directamente ya no sé qué hacer nesecito ayuda de casino gurú para dar solución a este problema espero respuestas gracias

Dear Juanlu89,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.