OhMySpins Casino - 当該プレイヤーは出金が遅れていると考えています。

The casino in question does not tell the reason why it has not returned the money, you just get the same answer from them every time. The matter is being processed.

Kyseinen casino ei kerro syytä miksi ei ole palauttanut rahoja, heiltä saa vaan saman vastauksen joka kerta. Asia on käsittelyssä.

Dear Jotsi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hey

The casino continues to respond that the financial department is handling the matter, three times the decision has been negative.

The reason has not been given, even though I have asked for it, why the withdrawal is not successful.

Hei

Edelleen casino vastailee että talousosasto käsittelee asiaa, kolme kertaa asian päätös on ollut kielteinen.

Syytä ei ole kerrottu vaikka olen sitä pyytänyt miksi nosto ei onnistu.

Hey

I got the money today.

Hei

Rahat sain tänään.

Dear Jotsi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru