OhMySpins Casino - 選手の退会が遅れました。

Asked for the withdrawal, the first canceled on a revolut, made with bank transfer, as of today, after the days written in the terms, there is still no payment. At the support they always say the same thing!

Chiesto il prelievo, il primo annullato su revolut, fatto con bank transfer, ad oggi passati i giorni scritti nei termini ancora non risulta nessun pagamento. Al supporto dicono sempre la stessa cosa!

Dear Gabriele8889,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Gabriele8889,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.