OhMySpins Casino - 選手の退会が遅れました。

Hi ! Again no reaction to the request for payment! No reply to my email!

Verification offered but should I wait, etc, etc! Wait until you gamble away your money again, but I don't intend to! Please for your help.

Hallo ! Wieder mal keine Reaktion auf die Bitte der Auszahlung ! Keine Antwort auf mein email!

verefizierung angeboten aber soll ich abwarten usw usw ! Hinhalten bis man sein Geld wieder verzockt aber das hab ich nicht vor! Bitte um eure Hilfe.

Dear leimi8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Unfortunately I don't get the opportunity to verify myself see attachment!

Leider bekomme ich nicht die Gelegenheit mich zu verefizieren siehe Anhang!

Case closed! Thanks to Casino Guru

Fall abgeschlossen! Danke an Casino Guru

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, leimi8, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru