OneSlot Casino - プレイヤーの出金が遅れており、アカウントが審査中です。

I signed up for OneSlot and used their first deposit bonus with crypto. I was able to complete the wagering and ended with a sum of $2345.88. I went to withdraw with LTC, and after a few days, I was contacted to submit documentation. I was expecting this, so I quickly submitted the necessary documents. When I checked that evening, I saw all were marked as "accepted."

Then weeks passed. For the past few weeks, I have contacted support multiple times about the status of my account. They provide me no information, saying my account is still under review. I have received no updates whatsoever. I have passed numerous KYC checks before, often very quickly, so I don't understand what would cause such a delay. At this point, the lack of communication has led me to file this complaint.

Dear justinmoffatt7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better assist you and expedite the resolution of your issue, could you please provide the following details?

• What specific documents did you submit during the KYC process, and when exactly did you submit the last one?
• Have you received any communication from the casino regarding the status of the review apart from the initial acceptance?
• What responses, if any, have you received from support when you reached out for updates?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

I submitted selfie, driver's license front/back, and proof of address internet bill.

I submitted all documents over 3 weeks ago at least, if not over 1 month ago.

I have received NO communications from OneSlot Casino. When I have reached out via live chat, they have told me that they will be reaching out to me when my account has been verified, but they refuse to provide a timeframe.

I don't remember. I played Slots, but I don't remember which one. I wagered through the entire bonus wagering requirements and observed all bonus Terms and Conditions.

Thank you very much, justinmoffatt7, for providing all the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello justinmoffatt7,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. I would also like to invite the OneSlot Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? Is there any type of issue with the documents justinmoffatt7 provided? Alternatively, can you give us some guidance on how to proceed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear justinmoffatt7,

we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.

No new developments whatsoever

Dear justinmoffatt7,

I have tried to contact the casino repeatedly through multiple channels but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Another issue comes with the fact that while the casino has been operating under the Anjouan license recently, I can not currently reach their site, along with the license validator used to create complaints to Anjouan Gambling Authority. I therefore believe your best bet at this point is to click on the validator of one of their sister sites (https://dedeslot251.com/ or https://xbahis.com/), and file a complaint through their validator, explaining the whole issue in detail. I will also periodically check the availability of the oneslot.com site, and will let you know by email if the website is up.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I am sorry we could not be of more help on this occasion.

Best regards,

Martin