Oshi Casino - プレイヤーがボーナスの虚偽広告を批判している。

I got a Email from Oshi where it says "Hey Marko , deposit min 20€ and u get 100% bonus" , i deposited 20€ didnt recieve the bonus , i write to live chat to activate the bonus manually for me , after that he told me the bonus is only for first deposit aviable , but it doesnt even say in email. Oshi is trying to get Deposits from Customers with advertising some Bonuses what dont even exist to old Customers, they dont write it even in the Mail. And you guys from casino.guru make aswell good advertisment for this scammer dogs as u can see in the Mail.

I used to play often on Oshi but now its trash as u can see, stop making Advertisment for this Scammers or you are same disgusting People like them.

Dear mak1nho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offers in this casino in the past? Did you place any bets before realizing that the bonus hasn’t been activated automatically inside your account? Could you please forward the original bonus offer to petronela.k@casno.guru?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Yes, I have already activated some bonuses there in the past.

No, I didn't place a bet before I noticed it, I wrote directly to the live support but they didn't want to activate the bonus. Play slots online for more than 8 years and never experienced anything like this.

Ja, habe schon in der Vergangenheit dort einige Bonus aktiviert.

Nein habe keine Wette gesetzt bevor ich es bemerkt habe, habe direkt den Livesupport angeschrieben doch dieser wollte den Bonus nicht aktivieren. Spiele Slots seit mehr als 8 Jahren online und noch nie sowas erlebt.

Thank you very much, mak1nho, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello mak1nho,

Thank you very much for sharing your negative experience. We are now going to reach the casino team.

Hello everyone!

Let us explain what happened.

Unfortunately, this bonus hasn't been added automatically due to some technical issues within the bonus settings and misunderstanding from an agent's side. Our team apologize for any inconvenience this might cause. We completely understand a player's frustration so we've come up with a solution to meet the player's expactations,because our main aim is to make a player's presence as comfortable and enjoyable as possible.

Therefore, we are ready to offer the same 100 % match bonus up to 1000 EUR plus 20 no deposit freespins.

We kindly ask a player to contact our VIP manager via this link to get a personal bonus code :vip@oshi.io

"Unfortunately, due to some technical issues in the bonus settings and a misunderstanding on the part of an agent, this bonus was not automatically added." - Why wasn't the bonus added to me manually when I asked live support for it 3 times, they refused how to access the Can see screenshots saying that the bonus is for new players only, even though it doesn't say so in the email?

„Leider wurde dieser Bonus aufgrund einiger technischer Probleme in den Bonuseinstellungen und eines Missverständnisses seitens eines Agenten nicht automatisch hinzugefügt." - Wieso wurde mir der Bonus nicht manuell hinzugefügt als ich den Livesupport darum gebeten habe 3 mal , dieser hat sich geweigert wie man auf den Screenshots sehen kann mit der Begründung dass der Bonus nur für neue Spieler wäre obwohl das nicht in der Email steht ?

Hi mak1nho,

it is not regular, but issues like this happen, and it is a fair offer from the casino. Are you going to accept it?

Thanks, no, won't be depositing on this site again in the future as I can never be sure if I'll get the bonus in the end or not. There are enough other online slot providers where I don't have to tremble when I deposit and have to think twice whether the bonus will be credited to me at the end.

And to your comment "It's not regular but problems like this happen"

Such problems CANNOT and SHOULD NOT happen, as you can clearly see from the promotional email that the bonus was not for new players but for all Oshi customers.

If the live support doesn't speak English or is too stupid then the casino owner should look for another live support company.

And if you allow yourself such problems as a casino owner, then you have to expect less customer traffic on the respective site afterwards or, if necessary, exchange the live support.

I would recommend you to stop advertising Oshi, otherwise people will end up writing only bad things about you 🙂

Kind regards

Danke, nein, werde nicht mehr auf dieser Seite einzahlen in Zukunkft , da ich mir nie sicher sein kann ob ich den Bonus am Ende bekomme oder nicht. Gibt genug andere Online Slot Anbieter bei denen ich nicht zittern muss beim einzahlen und zwei mal überlegen muss ob mir der Bonus am Ende gutgeschrieben wird.

Und zu Ihrem Kommentar "Es ist nicht regelmäßig aber Probleme wie diese passieren"

Solche Probleme KÖNNEN nicht passieren und DÜRFEN nicht passieren , da man bei der Werbungsemail eindeutig sehen kann dass der Bonus nicht für neue Spieler war sondern für alle Customer von Oshi.

Wenn der Livesupport kein Englisch kann oder zu dumm ist dann sollte der Casinobesitzer mal eine andere Livesupport Firma aufsuchen.

Und falls man sich solche Probleme als Casinobesitzer erlaubt dann muss man halt mit weniger Kundenverkehr auf der jeweiligen Seite im nachhinein rechnen oder gegebenfalls den Livesupport mal austauschen.

Euch würde ich empfehlen keine Werbung mehr zu machen für Oshi , sonst schreiben Leute am Ende auch nur schlechte Sachen über euch 🙂

Mit freundlichen Grüßen

Dear mak1nho.

Please, be aware that bonuses are extra benefits from the casino. The fact that you have not been provided with one, did not cause you any damage or financial loss. Of course, casinos should not falsely advertise bonuses you are not eligible for. However, this is not the case. As the casino team explained, there was a technical error, and they have even offered fair compensation. We will certainly monitor the situation, but your issue with OSHI casino is the first of its kind, so we do not believe that there is a reason to penalize them. 

I am sorry, but I am forced to reject your case. If you do not agree with our opinion, you can still contact their licensing authority. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru