Palace of Chance Casino - プレイヤーの撤退は遅れています。

first Complain

I already opened a complain against the raging bull slot casino with the same issues. I used the bonus with deposit that tells me for keno and slot only. the card games was locked during wagering. after met the wagering the card games unlocked and I played both slot and card games.

They denied my winning and paid me only the deposit.

2nd complain

I played again and followed all rules and have 2 withdrawals. after 3 weeks they still don't release my payout.

Dear mehrdad1341,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that your payments are still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

note: The issue with other casino is being investigated in a separate case https://casino.guru/raging-bull-slots-casino-the-player-s-winnings-were. Please understand, mehrdad1341, we keep one thread per case only.

Hello Petronela

Thank you for response.

My account is verified long time ago. as you saw in the screen shot. today is more than 22 days that I only received apologize from them.

I didn't have any withdrawn of winnings from this casino in the past. my total winning in the past was about 4500$ which denied with unfair reason and my 2 new withdrawal request is still pending since 10/25/21.

I hope this answered your questions

best regards

Thank you very much, mehrdad1341, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear mehrdad1341,

From now on, I’ll be taking care of your complaint.

Please note that as the situation is the same as in your other complaint, our position is already being discussed internally. I’ll let you know when there are any updates. Thank you for your patience.

Hello Andrej

any new news?

Dear mehrdad1341,

I sincerely apologize, but my previous understanding was that you’ve experienced the same issue in Palace of Chance Casino as the one that is being discussed in your other complaint thread.

Now that all is clear, I would like to invite Palace of Chance Casino to join this conversation and participate in the resolution of this complaint.

for now. based on what u said me in the same issue with Raging Bull casino. right now. my issue is they are going to delay my new winning withdrawal request since more than one month ago (10/25/21) and they don't have any intention to release it.

best regards

Greetings all,

Apologies for the lag in response, they force me to take time off sometimes if I won't do it myself. 🙂

I've reviewed the situation, I'll see what can be done to expedite things. Hopefully I'll have some news for you soon mehrdad1341, if anything else is required of you I'll let you know here.

Best wishes,

Nick and Palace of Chance

Thank you all for your replies.

Dear Nick,

We will wait for further updates from you. I’m setting the timer for 7 days.

Hi Andrej

I received my WD, eventually after 45 days. thank u very much. for me the case is closed

best regards

Thank you, mehrdad1341, for the update and for using the Casino Guru complaint resolution center. I’m glad you’ve received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru