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Since Wednesday night I can't log in to my account in palmsbet when I asked for a new password it showed me that there is no such email and prints invalid data and before ladies lock the account I had put BGN 250 to withdraw and I can't take my money and I have more in my account separately BGN 50

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От сряда вечерта не мога да вляза в акаунта ми в palmsbet когато поисках нова парола ми исписа че няма такъв емайл и исписва невалидни данни а преди дами заключат акаунта бях сложила за теглене 250лв и не мога да си взема парите а в акаунта ми отделно имам още 50 лв

Dear Илияна,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Since you have filed this complaint a few days ago, could you please confirm the issue still hasn’t been resolved?

Have you received any explanation from the casino? Is there any other communication between you and the casino, that you could forward me? My email address is kristina.s@casino.guru. I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

To receive a very unclear explanation to send an ID card face and back and debit / credit card also face and back and my ID card but I have not deposited from the credit / debit card but from the cash terminal and at the moment they have locked my account

Да получих много не ясно обяснение да испратя лична карта лице и гръб и дебитна/кредитна карта също лице и гръб и моята лична карта но аз не съм депозирала от кредитната/дебитна карта а от кештерминал и в момента са ми заключили акаунта

Thank you very much Ilitoo for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ilitoo,

I am very sorry to hear about your negative experience. It seems that this casino has a stricter verification process. Collecting and processing of documentary evidence is important in order to send the winnings to the right person. You mentioned that there is some problem with your documents. I would like to know if the casino specified what is wrong according to them.

Thank you in advance for a reply.

Best regards,

Juli

I just wrote to those in palmsbet again and I send them my documents to restore my account and they send me an email with the greatest impudence because there is no registration with this data fuck fraudsters

Туко що им писах пак на тези в palmsbet и им испращам мойте документи ва възтановяване на акаунта ми и те с най-голяма наглост ми пращат имейл защото няма регистрация с тези данни ебати измамниците

Hello Ilitoo,

I would like to invite Palmsbet Casino into this conversation. Can you specify where is the problem with player’s withdrawal, please? I will set the timer for 7 days so the Casino can provide a statement.

The problem is because before they locked my account 5 months ago the person who deposited in my account with her card and had no problems with withdrawing my profit and now this person had not deposited in my account in palmsbet but I had deposited from a cash terminal and won BGN 300 and in the moment I put them to download them they lock my account is this correct what are these frivolous things

Проблемът е защото преди да ми заключат акаунта преди 5 месеца лицето което ми депозира в акаунта с нейна карта и нямаше проблеми с тегленето на печалбата ми а сега това лице не беше депозирвало в акаунта ми в palmsbet а бях депозирала от кештерминал и спечелих 300лв и в момента който ги сложих да ги тегля ми заключват акаунта е това коректно ли е какви са тези несериозни работи

Unlock the miaaccount to withdraw BGN 300 that I won and I think I will never play on your site palmsbet I thought you were correct when I saw what a great rating you have but now I will do everything possible the rating of

If your PALMSBET site falls a lot, you will not make fun of the money of the toys they bet on and which win very bad service, you have a very complete minus HORROR ....

Отключете миакаунта за да си истегля 300лв който съм спечелила и мисля да не играя никога във вашият сайт palmsbet мислех че сте коректни като видях с какъв голям рейтинг сте но сега ще направя всичко възможно рейтинга на

Сайта ви PALMSBET да падне много няма да се подигравате с парите на играчките който залагат и който печелят много лошо обслужване имате много пълен минус УЖАС....

On every single casino/betting site it is forbidden to deposit to your account using a payment method that is not in your name, and you can only withdraw money to an account or card in your name.

"You can’t use a credit card that isn’t issued in your own name – even if you have the consent of the card holder. If you don´t have your own credit card, please find another way to make a deposit"

Have you ever tried to deposit to your account using a credit card that isn’t issued in your own name? Thank you in advance for the reply.

Dear ilitoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.