PalmSlots Casino - 選手の退場が遅れました。

8 days since i requested cashout.

They keep on making excuses and keep on replying wit already pre-prepared template answers like "we are experiencing heavy financial traffic....blh blah blah"

Liars! Scam casino shithole

Dear Tadejusee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you for your reply.

Ok, I will wait a little bit more, but this is very very unprofessional from the casino.

And as I read, i am not the only one whi has problems with them...

Dear Tadejusee,

have you received your withdrawal yet?

Hi, Veronika.

No I have not.

Still they keep on ignoring my requests.

I also must add, that they are very rude when it comes to answering directly my questions. They keep on misleading qnd not answering.

Please, can you help me? Can you tell me where can i report them to authoroties?

I decieded i am going tu sue them.

Best regards,

Tadej

Hi.

I am here to inform you, that after 16 very long fays i finally got my money.

Best regards,

Tadej

Dear Tadejusee,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru