Parasino Casino - プレイヤーの撤退が遅れ、混乱が生じています。

Hi

So I tried to deposit using their revolut service. It worked but then i got onto the screen which told me that the deposit wasnt processed so i needed to wait. So i did. Now i see it is reflecting in my account but when i wake up in the morning i see at 8am. There was a withdrawal already made but when i check the withdrawal methods available, there is only crypto and i dont remember adding any of my crypto addresses to the site. Ive placed another withdrawal for the other amounts but it is still processing.

What do i do?

Dear Haiky21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick