Parasino Casinoのレビュー

Enrique, a player from Holland, requested a withdrawal of €100. He found out that his account wasn't verified, so he had sent all the documents to the casino. One week later, his account still wasn't verified and he contacted the customer support but nobody would've answered him. Then he decided to post a complaint. There is no further information on this case.

The player had an account where they played and withdrew money without any problems up until one day. Their account was suddenly closed without any relevant reason. The player had a proof that there was $500 left on the account and they also tried to contact the customer support with no response. There is no further information on the case.

The player requested a withdrawal of €1,700 and sent all the documents for verification. The live chat representative informed the player they had an issue with the payment provider but should receive the payment in 2-3 days. The player waited 10 days and still didn't receive the payment. There is no further information on the case.

The player had no problems with previous withdrawals until recently. When the player contacted the customer support, they informed him/her they had a problem with the payment provider and are working on the update and he/she should get paid within 24 hours. There is no further information on the case.

The player requested a withdrawal of €15,000. The risk management informed the player that he/she could withdraw €1,000 and the next payment of €1,000 in a few days. Or, he/she could had switched the payment provider, deposit a small amount, and requested the whole amount of €15,000. The player refused to do so and after he/she received the first payment of €1,000, the casino stopped communicating with him/her. There is no further information on this case.

The player kept requesting his withdrawal for four months without a success. All his documents were already verified when the casino informed him that the address on his ID and his account didn't match so he sent a proof of utility bills to them. The payment department told the player that he didn't send all his documents for verification within 48 hours after he got registered and that is why the casino decided to confiscate all the funds from his account. There is no further information on the case.

After a successful document verification, the player's account was closed and the funds of €1685 seized. The customer support didn't answer any phone calls or emails from the player. When the POGG tried to contact the casino, they never answered. The question was "why"? There is no further information on this case.