Parimatch Casino IN - プレイヤーのアカウントがブロックされました。

Parimatch.in

I deposited 106000 INR Thereafter i lost about 2k and Tried to Withdraw money but they blocked my account and Blocked all withdrawal methods and now refusing to Give my money back , Still i have 104044.24 INR in my wallet but they are not giving Withdrawal, I didn't Violate any RUELS they mentioned in my email still they are not giving

Dear zalanarvir777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have passed the KYC verification before the casino blocked your account?

Have you accumulated your winnings with or without an active bonus?

Has the casino provided any explanation regarding this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Already My Account was Verified With My Doucumnets, suddenly they Blocked My account After I Made a Withdrawal request , I didn't took any bonus from them. All money is my wallet was Deposited By me and They Didn't gave any Explanation About my money for Withdrawal

Thank you very much for your reply, zalanarvir777. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear zalanarvir777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My Query Hase been Resolved

Awesome news, zalanarvir777. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.