Parimatch Casino IN - プレイヤーの賞金は没収されました。

Parimatch have automatically manually debited my funds of 181,891rs all of a sudden after i won few bets and My account was fully verified and I have not claimed any Bonus or any offers.

The funds are missing from my account and I am helpless as their customer support are helpless and not wanting to return back the funds i believe the website don't pay my winnings.

I hope Casino Guru, I get a fair reason as to why Parimatch Do not want to pay back my funds.

Dear Hit007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I can confirm You,

In best of my knowledge, there is No possibility that someone else from My family members or neighbors have ever opened an account from the same IP address or device as mine or using my email address.

Hi Hit007,

• Could you please forward your entire communication with the casino to petronela.k@casino.guru, rather than just screenshots of the emails?
• Additionally, could you send screenshots of your voided balance, ensuring that your casino ID is clearly visible?

Thank you.

hello Casino Guru team,

I have had communication through chat and once by email previously which I have already attached the screenshot,Please let me know what do you exactly require from me.

I have also emailed screen recorded video of my parimatch account to petronela.k@casino.guru

Please check the attached screenshot and screenshot of my parimatch account showing my voided balance and my casino ID