Pin-Up Casino - プレイヤーの撤退が遅れています。

This is fraud casino I send my bank statement and other all documents but my withdrawal is not received.

Please I request you to please give me withdrawal.

I loss lot of money 🥲

Dear Anju0129,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pin-Up Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly were your withdrawals blocked? 
• Can you log into your account and share a screenshot of the verification status of your casino account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you contacted casino support and asked for an explanation? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Anju0129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

4. I can't collect any bonus.
5. I play lightning dragon tiger
6. I talk to coustomer support and I send My all documents any I do re kyc but no response from pin-up after sending documents.
7. If my withdrawal not given to me then I complain on cyber.
   

Dear Anju0129,

Could you please share with me your communication with the casino regarding your withdrawal and account verification? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Anju0129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.