SAZZAD, a player from Bangladesh met the wagering requirements of his 100% bonus and requested a withdrawal of $300. He was asked to send all the documents needed for his account verification and so he did. His payout became delayed for an unknown reason and he kept on contacting the casino for an update every day until one representative told him he should receive it soon. Sazzad didn't provide any update of this complaint and it remained unresolved.

Weeble complained that after he completed the wagering requirements and was ready to request a withdrawal, he received an unwanted bonus. He immediately contacted the casino via live chat and asked for a bonus removal but the request was denied saying that he already started playing it. No further information is available ever since then.

The player, Tomo, requested a withdrawal but it was delayed for an unknown reason for over three weeks. When he contacted the casino for an update, they asked him to send more documents needed for verification. Later on, the casino responded to the complaint and claimed that the player's winning was sent to his account via VISA and all they needed from him was certain information which he needed to get from his bank. This information was requested from the casino by VISA in order to investigate the issue. Tomo refused to get them the information and kept on offering excuses that his bank wouldn't provide them with such information. Due to the lack of co-operation from the player, they were unable to pursue this matter further and they provided him with an official letter from their processors that confirmed that the funds had been deposited into his VISA card account. The player since charged back his purchase. The player's account has since been locked and will remain so for receiving a substantial withdrawal and for then charging back his deposits. There is no further information available.

Giedriukas requested a withdrawal of €300 and two days later was asked to send documents needed for verification, so he did. After not hearing from the casino for some time, he decided to log in to his account and found out he couldn't. He immediately contacted the support and they told him his account was closed due to Operations Team decision to do so. They never explained their decision more thoroughly to the player and they also confiscated his winning. The complaint remained unresolved.

Kiy fulfilled the wagering requirements of the bonus that he accepted and finished with a balance of $235. He requested a withdrawal and about three days later, the casino confiscated his whole winning and blocked his account without explanation. The casino never responded to the complaint and ever since then, it remained unresolved.

The player, Mikkosalm from Finland, wanted to withdraw his winning but he couldn't do it via Skrill payment method or his Finnish bank account. The casino asked him to send documents needed for verification but a couple days later he got an email stating that they won't pay him his winnings. The reason happened to be that he was linked to a group of players that shared the same identifiers and until the investigation of all the members wasn't over, his account would remain closed. Mikkosalm asked the casino to provide evidence, but they never did. The case remains unresolved and there is no further update available.

Victor requested a withdrawal of €1,000 and sent all the documents needed for his account verification. Shortly after that, his account became blocked and when he asked the support about it, they told him he needed to send a selfie picture of himself and he did so right away. Later on, Victor asked the support for an update and was told that his account would remain blocked because apparently, he used a different computer to play at. He claimed he didn't play anywhere else but on his PC and unless the casino provides relevant evidence of their accusations, the complaint would remain unresolved.