Playamo Casino - プレイヤーの出金が遅れている。

Hi.

The casino is a disaster. My bank statements and screenshots are not recognized. You want to explicitly see the date and time, as well as your name and address, down to the second. That will not do. When I want to save sales details it takes the date and time when the PDF was created. There are no more details. Haven't had a case like this in 10 years!! Every casino accepts my documents here you make life difficult on purpose!

Also, I can't make withdrawals. Although big and bold, withdrawals are possible from 10 euros or 20 euros. In my case from 500 euros?? The minimum???

Hallo.

Das Casino ist die reinste Katastrophe. Meine Kontoauszüge und Screenshots werden nicht anerkannt. Man will explizit Datum und Uhrzeit sowie Name und Adresse auf die Sekunde genau sehen. Das geht nicht. Wenn ich Umsatzdetails speichern möchte nimmt er das Datum und Uhrzeit vom Erstellen der PDF. Mehr Details stehen nicht drin. Habe so ein Fall in 10 Jahren noch nicht gehabt!!Jedes Casino akzeptiert meine Unterlagen hier macht man ein das Leben schwer mit Absicht!

Zudem kann ich keine Abhebungen durchführen. Obwohl dick und fett steht ab 10 Euro bzw. 20 Euro Abhebung möglich. In meinem Fall ab 500 Euro?? Das Minimum???

Dear marciistamstart2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

??? That doesn't solve the problem! Delaying the KYC on purpose. Requests documents that do not exist that I am not legally compliant, even a criminal offense or fraud! Here should be helped. In addition, a payout can never be requested because it is only possible from 500 euros. However, on the 1st page it says big Payout possible from 10 or 20 euros! Not satisfactory sorry

??? Das löst nicht das Problem! Man verzögert die KYC mit Absicht. Fordert Unterlagen die es so nicht gibt das ich nicht Rechtskonform sogar eine Straftat bzw. Betrug! Hier sollte geholfen werden. Zudem kann nie eine Auszahlung beantragt werden weil erst ab 500 Euro möglich. Allerdings steht auf der 1 Seite ganz groß Auszahlung ab 10 bzw. 20 Euro möglich! Nicht zufriedenstellend sorry

Dear marciistamstart2,

Have you received your withdrawal from the casino yet?

Dear marciistamstart2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.